IT Analyst - Part Time

Ascent Cloud; Detroit (MI); On-site; USD 27,552 - 41,328; Part time

Benefits offered by this job

Competitive compensation

Health coverage

401(k) with profit sharing

Flexible working locations

Job summary

A technology solutions company located in Detroit is seeking a part-time IT Analyst to provide internal support for hardware and software. Responsibilities include troubleshooting issues, deploying MacBooks, and monitoring IT systems. Candidates should have a high school diploma, preferably in an IT-related field, and experience in customer service or technical support. Excellent communication skills and the ability to prioritize tasks are essential. Expected working hours are 20 per week, including Monday mornings and Friday afternoons.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in an IT-related field (at least in process).
• Working knowledge of AI capabilities and security risks.
• 1-3 years of customer service, call center, or technical support experience preferred.

Responsibilities

• Provide Tier 1 and Tier 2 internal support for hardware and software.
• Troubleshoot issues to identify and resolve root causes.
• Track and deploy MacBooks and IT hardware according to policies.
• Assist with setup, configuration, and troubleshooting of MacBooks.
• Monitor and maintain daily performance of IT systems.

Skills

Customer service

Technical support

Communication skills

Prioritization

Problem resolution

macOS knowledge

Microsoft Office Suite

Google Workspace

Salesforce CRM

Education

High school diploma or GED

Bachelor's degree in IT-related field (in process)

Job description

Ascent Cloud was founded to help revenue teams turn planning, execution, and performance into one connected system. The platform brings together Territory Planner, Geopointe, and LevelEleven to help organizations design better territories, improve field execution, and drive consistent sales performance. Ascent Cloud supports revenue leaders, RevOps teams, and frontline managers with tools built for real operational complexity.

Headquartered in Detroit, Ascent Cloud works with organizations of all sizes, including large and complex sales teams. The company focuses on solving practical problems that sales organizations face every day, with an emphasis on clarity, trust, and measurable impact. Everything we build is designed to help teams operate with greater confidence, visibility, and alignment.

Benefits

• Competitive compensation: Market‑aligned salary designed to reward impact and experience.
• Health coverage: Medical, dental, and vision benefits for you and your family.
• 401(k) with profit sharing: Save for the future with a plan that shares in company success.
• Two offices: Work from our Detroit or Petaluma offices.

Position: IT Analyst - Part Time

Location: Detroit, MI

Responsibilities

• Provide Tier 1 and Tier 2 internal support of hardware and software.
• Troubleshoot issues to identify and resolve root causes.
• Track and deploy MacBooks and other IT hardware according to IT policies.
• Assist with setup, configuration, repair, and troubleshooting of MacBooks, peripherals, and software applications.
• Perform basic network and application administration.
• Monitor and maintain daily performance of IT systems.
• Onboard new hires: obtain software requirements from hiring managers, set up MacBooks, configure permissions including MFA, ensure applications are working, set and review plug‑ins, maintain the approved software for the applications store.
• Offboard terminated team members.
• Ensure Channel11 is running in Ascent Cloud offices during business hours.
• Assess needs and set up audio/visual for conferences.
• Monitor end‑user compliance with SOC 2 policies.

Requirements & Qualifications

• High school diploma or GED.
• Bachelor's degree in an IT‑related field (at least in process).
• Working knowledge of AI capabilities and security risks.
• Preferably 1–3 years of customer service, call center, and/or technical support experience.
• Demonstrated ability to identify root causes of problems and resolve them.
• Excellent written and verbal communication skills.
• Ability to effectively prioritize and multi‑task in a fast‑paced environment.
• Must be able to learn new concepts quickly and apply them to daily work.
• Preferably experienced with macOS and MacBooks.
• Familiar with Microsoft Office Suite (Word, Excel, Outlook).
• Familiar with Google Workspace (Google Docs, Sheets, Slides, etc.).
• Working knowledge of Salesforce CRM is a plus.
• Hours: 20/week.
• Availability: Monday mornings, Friday afternoons, and other agreed‑upon times during business hours.

We are an equal opportunity employer and encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.