IT Analyst, Manufacturing

Advantage Technical; Humboldt (TN); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) Retirement Savings Plan

Employee Assistance Program (EAP)

Commuter/Parking Accounts

Health Savings Account (HSA)

AD&D Insurance

Job summary

Advantage Technical in Humboldt, TN seeks an IT Analyst to provide onsite technical support in a fast-paced manufacturing setting. The role requires 5+ years of IT experience, with a strong background supporting manufacturing plants or production environments.

You will be the primary onsite IT resource for the facility, supporting both office staff and shop-floor employees, handling hardware, software, and end-user issues, and collaborating with internal teams and vendors to minimize production

Qualifications

• Minimum of 5 years of relevant work experience in Information Technology.
• Previous IT support experience within a manufacturing plant, assembly operation, production facility, or industrial environment strongly preferred.
• High School Diploma and/or GED required; Associate degree in Computer Science, Information Technology, or related field preferred.

Responsibilities

• Provide hands-on technical support for office staff and manufacturing/shop-floor employees.
• Diagnose, troubleshoot, and resolve hardware, software, and end-user technology issues.
• Install, configure, maintain, and upgrade computers, phones, mobile devices, peripherals, software, and related IT equipment.
• Manage and document incidents, service requests, troubleshooting steps, and resolutions within the service desk system.
• Prioritize support requests based on their impact to production and business operations.
• Work closely with manufacturing and operations teams to minimize disruptions to production.
• Collaborate with internal IT teams and third-party vendors to resolve escalated issues.
• Create and maintain site-specific technical documentation, procedures, and knowledge base resources.
• Provide training and guidance to end users to prevent recurring technology issues.

Skills

IT support

Manufacturing environment

Onsite support

End-user troubleshooting

Ticketing systems

Education

High School Diploma

Tools

Service desk software

Asset management systems

Job description

IT Analyst, Manufacturing

Location: Humboldt, TN

Pay: Up to $40.00/hour

We are seeking a skilled IT Analyst to provide onsite technical support in a fast-paced manufacturing environment. This role is ideal for an IT professional with 5+ years of experience and a strong background supporting manufacturing plants, assembly operations, or production environments. The position will serve as the primary onsite IT support resource for the facility, supporting both office staff and shop-floor employees.

Key Responsibilities

• Provide hands-on technical support for office staff and manufacturing/shop-floor employees.
• Diagnose, troubleshoot, and resolve hardware, software, and end-user technology issues.
• Install, configure, maintain, and upgrade computers, phones, mobile devices, peripherals, software, and related IT equipment.
• Issue and configure computers, phones, and other technology equipment for employees.
• Manage and document incidents, service requests, troubleshooting steps, and resolutions within the service desk system.
• Prioritize support requests based on their impact to production and business operations.
• Support moves, adds, and changes (MAC requests) and maintain accurate IT asset inventories.
• Work closely with manufacturing and operations teams to minimize disruptions to production.
• Collaborate with internal IT teams and third-party vendors to resolve escalated issues.
• Create and maintain site-specific technical documentation, procedures, and knowledge base resources.
• Provide training and guidance to end users to prevent recurring technology issues.
• Maintain accurate hardware and software asset information within asset management systems.
• Actively seek feedback from customers to improve IT support processes and relationships.
• Respond to incoming calls, emails, pages, and escalated IT issues during and after core business hours.
• Participate in overtime and weekend support as needed to meet production requirements.

Qualifications

• Minimum of 5 years of relevant work experience in the Information Technology industry.
• Previous IT support experience within a manufacturing plant, assembly operation, production facility, or industrial environment strongly preferred.
• High School Diploma and/or GED required; Associate degree in Computer Science, Information Technology, or related field preferred.
• Previous experience in IT support, desktop support, help desk, or technical support roles.
• Strong hardware and software troubleshooting and problem-solving skills.
• Experience installing, configuring, maintaining, and upgrading end-user equipment.
• Ability to understand and prioritize IT issues based on their impact to production.
• Strong customer service and communication skills with the ability to work effectively with both office and manufacturing employees.
• Ability to work independently and effectively leverage internal IT resources when escalation is required.
• Experience with service desk/ticketing systems and IT asset management preferred.
• Must be flexible and willing to work overtime and weekends when necessary to support production needs.
• Comfortable working in a hands-on, onsite manufacturing environment.

Employee Benefits

• Medical, dental, vision, and pet insurance
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Commuter/Parking Accounts
• People Perks
• Health Savings Account (HSA)
• AD&D Insurance

About Us

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.