IT Analyst I: Courts & Justice

Williamson County; Georgetown (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Williamson County is seeking an Analyst I (Level I of III) to analyze, define, and create technological solutions for specific hardware and software to solve business problems. The role supports Courts & Justice applications, including Prosecutor processes, CJIS reporting, and data extracts for external use.

Working under a manager or director, you will perform SQL data analysis, server maintenance, and documentation, with occasional travel and potential after-hours work.

Qualifications

• Vocational/technical diploma or certificate and two years of job-related experience; OR three years of job-related experience.
• Working knowledge of specific job-related technology.

Responsibilities

• Performs technical analysis of data to produce products and solutions for technology-related business problems.
• Provides technical consulting and support services as needed.
• Assists with developing alternative workflow solutions by analyzing and testing new or existing procedures.
• Performs routine to moderately complex computer systems and server environment analysis to ensure stable systems.
• Analyzes and defines business processes associated with system enhancements.
• Participates in designing and maintaining system configuration and setup.
• Works as part of a team to procure and implement major systems or upgrades.
• Attends meetings and trainings as required.
• Performs special duties as assigned.

Skills

Technical analysis

SQL scripting

Data analytics

Vendor interface

Education

Vocational/technical diploma or certificate and two years of job-related experience OR three years of job-related experience

Tools

ServiceNow

Job description

This is an internal job opportunity exclusive to current employees of Williamson County

Reporting directly to an assigned manager or director, responsible for analyzing, defining, and creating technological solutions for specific hardware and/or software to solve business problems and meet user and organizational needs. Level I of III in Analysts.

• Performs technical analysis of applicable data to produce products and solutions to resolve technology-related business problems
• Provides technical consulting and support services as needed
• Assists with developing alternative workflow solutions by analyzing and testing new or existing procedures
• Performs routine to moderately complex computer systems and server environment analysis work to ensure stable systems for all users throughout the County
• Analyzes and defines business processes associated with system enhancements
• Participates in designing and maintaining system configuration and setup
• Works as part of a team to procure and implement major systems or upgrades to existing applications and systems
• Attends all meetings and trainings, as required
• Performs special duties as assigned

Specialized Assignments (in addition to the duties above):

Courts & Justice

• Supports applications used by judicial users and office staff at county facilities
• Provides hardware and software assistance related to Judicial Court Management, Jail Inmate Management, Jail Medical Services, Clerk Case Management and Constable Services
• Creates documentation for IT and end users
• Interfaces with vendor support on issues
• Specializes in Prosecutor business processes, administration and CJIS reporting requirements
• Acts as Project Manager for new system implementations
• Prepares and performs training of Justice applications for specialized departments
• Performs Server Administration for all Justice application servers and multiple environments
• Performs SQL database management for all Justice applications
• Performs SQL script development for data analytics
• Develops and supports scripts for data extracts to external applications / agencies and ad hoc reporting as requested
• Supports complex integration points between internal and external systems
• Reviews and provides support for issues reported through ServiceNow
• Responsible for configuring, supporting, testing and maintaining all Justice Application

ORGANIZATION RELATIONSHIPS

• Reports directly to – An assigned manager or director
• Direct Reports – No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Regular travel between work sites as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday – Friday) may be required
• May be deemed essential personnel in the event of an emergency
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

• Vocational/technical diploma or certificate and two (2) years of job-related experience; OR three (3) years of job-related experience
• Working knowledge of specific job-related technology

LICENSES AND CERTIFICATIONS

Required

• Technology certification in area of responsibility

Required within thirty (30) days of employment

• Valid driver’s license

PREFERRED QUALIFICATIONS

• Bachelor's degree in a related field
• Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure

EMPLOYMENT TESTING

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: N/A

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.