IT Analyst I

Cambrex; High Point (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Cambrex is seeking an IT Analyst I to provide on-site technical support in High Point, NC. This role involves troubleshooting hardware and software issues, supporting end-user systems, and improving IT processes within a regulated GMP environment.

The ideal candidate will have an associate's degree or experience in IT, especially in pharmaceuticals or manufacturing. Familiarity with various programming languages and project management tools is a plus.

Join Cambrex and help enhance our IT operations while enjoying a collaborative work environment!

Qualifications

• Experience providing IT support in a regulated GMP/GxP environment.
• Preferred familiarity with laboratory and/or manufacturing operations.
• Experience in process mapping and modeling.

Responsibilities

• Provide desktop and end-user support for computers, peripherals, and applications.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Gather and document business and system requirements.

Skills

Communication and customer service skills

Analytical and problem-solving skills

Ability to manage multiple priorities

Detail-oriented with strong documentation skills

Ability to work in a regulated environment

Self-starter

Education

Associate's degree in Information Technology or related field

Bachelor's degree in Information Technology or related field

Tools

Java/JavaScript/C#/.NET/Python

AWS/Azure

PowerBI

Project Management tools (JIRA, Asana, MS Project)

Process mapping tools

Job description

Cambrex

US-NC-High Point

IT Analyst I

Overview

The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands‑on problem solving, working directly with users, and supporting operations in a fast‑paced manufacturing setting.

Responsibilities

• Provide desktop and end-user support for computers, peripherals, and applications
• Troubleshoot and resolve hardware, software, and network-related issues
• Monitor system performance and resolve performance concerns
• Install, configure, and maintain IT equipment and systems
• Support user account management including Active Directory
• Coordinate vendors and service providers
• Gather and document business and system requirements
• Assist with process mapping and system documentation
• Support system testing, validation, and implementation
• Assist with IT projects and continuous improvement initiatives

Qualifications / Skills

• Strong communication and customer service skills
• Strong analytical and problem‑solving skills
• Ability to manage multiple priorities
• Detail‑oriented with strong documentation skills
• Ability to work in a regulated environment
• Self‑starter who can work well independently or in groups.
• Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience in process mapping and modeling.
• Experience collaborating with corporate IT, site functions, and third‑party vendors to support local business and operational needs.
• Ability to create, maintain, and follow support documentation, work instructions, and standard procedures.
• Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations.

Software Development Skills

• Java/JavaScript/C#/.NET/Python
• AWS/Azure
• PowerBI
• Knowledge of process mapping tools
• Working knowledge of Project Management tools (JIRA, Asana, MS Project)
• Experience designing and developing technical documentation for regulated software applications
• Working knowledge of .NET, APIs and Webhooks
• Knowledge of Web development methodologies like SCRUM, and Agile.
• Excellent communication skills, both verbal and written
• Understanding of ITIL and Safe frameworks. ITIL certified a plus.

Qualifications

Associate's degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor's degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.