IT Analyst at Top Tier Reps

University of Delaware; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

Paid time off and holidays

401(k) with match

Commuter benefits and more

Job summary

Top Tier Reps partnering with a prestigious Am Law 100 global law firm is seeking an IT Analyst in Washington, DC. You will be the first line of technical support for hardware, software, and meeting tech, and you’ll assist with hybrid events and firmwide IT projects.

You’ll troubleshoot via phone, email, and in person, maintain asset tracking, and work with cross-office IT staff on multi-site events. A degree and 3+ years of IT support in professional services are preferred.

Qualifications

• Associate’s or Bachelor’s degree preferred (or equivalent experience).
• 3+ years IT support experience in a legal or professional services environment.
• Excellent customer service, communication, and multitasking skills.
• Experience supporting meetings and events (video conferencing, client presentations, hybrid events).

Responsibilities

• Provide 1st-level support for hardware, software, mobile devices, and meeting tech.
• Troubleshoot issues via phone, email, or in-person support.
• Support meetings and events (video conferencing, client presentations, hybrid events).
• Collaborate with other IT staff across offices for multi-site events and tech needs.
• Install and configure software/hardware per firm standards.
• Maintain asset tracking and ensure inventory accuracy.
• Use ServiceNow (or similar system) to log and resolve service tickets.
• Participate in firmwide tech rollouts, system upgrades, and project deployments.
• Provide after-hours and weekend availability as needed.

Skills

Windows OS

Microsoft Office

MS Teams

Citrix/VPN

iManage Work 10

Customer service

Troubleshooting

Education

Associate’s or Bachelor’s degree preferred

Tools

ServiceNow

iManage Work 10

VPN/Citrix

Job description

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Top Tier Reps is partnering with a prestigious Am Law 100 global law firm to find a skilled IT Analyst for their Washington, DC office. If you're a tech-savvy, detail-oriented professional with excellent troubleshooting skills and a passion for supporting high-level users in a fast-paced legal environment, this is a standout opportunity. You’ll be the first line of technical support while also participating in major firmwide IT projects and events.

• Join a globally recognized law firm with a top-tier reputation
• Be a central player in delivering high-quality tech support and live event execution
• Work directly with legal professionals and VIP stakeholders
• Get involved in cross-office collaboration and exciting tech rollouts
• Competitive salary, annual bonus, and full benefits package

Key Responsibilities

• Provide 1st-level support for hardware, software, mobile devices, and meeting tech
• Troubleshoot issues via phone, email, or in-person support
• Support meetings and events (video conferencing, client presentations, hybrid events)
• Collaborate with other IT staff across offices for multi-site events and tech needs
• Install and configure software/hardware per firm standards
• Maintain asset tracking and ensure inventory accuracy
• Use ServiceNow (or similar system) to log and resolve service tickets
• Participate in firmwide tech rollouts, system upgrades, and project deployments
• Provide after-hours and weekend availability as needed

Qualifications

• Associate’s or Bachelor’s degree preferred (or equivalent experience)
• 3+ years of IT support experience in a legal or professional services environment
• Expertise with:
  • Windows OS & Microsoft Office Suite
  • Microsoft Teams, Citrix/VPN, iManage Work 10
  • ServiceNow or equivalent ticketing systems
  • Mobile devices (iOS, iPads), networking, and cabling
• Excellent customer service, communication, and multitasking skills
• Ability to work independently and manage fast-paced tech support tasks

Salary & Benefits

• Bonus: Annual performance-based bonus
• Benefits Include:
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Paid time off and holidays
  • 401(k) with match
  • Commuter benefits and more

Additional Information

• This is a fully onsite role based in Washington, DC
• Must be open to occasional weekend and after-hours support
• Relocation assistance and visa sponsorship are not provided