IT Analyst

Linder Industrial Machinery; Leesburg (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Linder Industrial Machinery Company is seeking an IT Analyst to provide prompt technical support and desk-side Windows 10/11 assistance in a Leesburg, GA office. You will configure MS Office 365 and Outlook, install software, and replace hardware as needed while maintaining ticket queues per SLA.

The role requires strong customer service, excellent communication skills, and the ability to work independently with minimal supervision. Travel for nearby area day trips is possible.

Qualifications

• 1-3 years’ experience providing customer support for Windows 10/11 in a networked environment.
• 2 years’ experience supporting MS Office products and using a ticketing system (TrackIt) is required.
• 1-2 years’ experience replacing hardware in desktops/laptops; ability to lift ~50 lbs.
• Outstanding customer service skills are a strict requirement.
• Strong oral and written communications and excellent interpersonal skills.

Responsibilities

• Provide prompt technical support and maintain high customer satisfaction.
• Desk-side Windows 10/11 workstation support in an office network.
• Configure and troubleshoot MS Office 365 and Outlook.
• Install and configure software; replace hardware as needed.
• Support printers and network file shares; perform peripheral installations.
• Assist with computer/user moves, adds, changes; document actions per SLA.
• Review trouble tickets and escalate issues when needed.

Skills

Customer service

Communication skills

Interpersonal skills

Independent work

Troubleshooting

TCP/IP

Education

Bachelor's degree in related technical field

Tools

TrackIt

MS Office

Outlook

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Title: IT Analyst

Reports To: IT Manager

Responsibilities And Essential Functions

• Provide prompt and accurate technical support, ensuring a high level of customer satisfaction
• Perform desk-side Windows 10/11 workstation support in a networked office environment
• Support MS Office 365 and Outlook configuration and troubleshooting
• Install and configure software
• Ability to replace hardware (cards, system boards, etc.) in both desktops and laptops
• Responsible for printer and network file share configuration and troubleshooting
• Peripheral installations
• Configuration and troubleshooting
• Supporting employee iPhone and Android cell phones and associated applications.
• Assist employees on computer/user moves, adds, and changes
• Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities
• Escalating problems as required
• Accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements
• Other tasks as requested by manager

Additional

• Office will be in Leesburg, GA
• Occasional travel will be required to the surrounding area (day trips). Overnight trips are rare and infrequent but are occasionally necessary.
• Must be able to report to the office every day (Monday – Friday 8AM-5PM)

Skills/Experience

• 1-3 years’ prior experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting
• 2 years’ prior experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as TrackIt) and the ability to track and document actions taken
• 1-2 years’ experience replacing hardware in desktops and laptops
• Outstanding customer service skills a REQUIREMENT
• Strong oral and written communications skills
• Excellent interpersonal skills
• Successfully demonstrate the ability to work independently with minimal supervision
• Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems
• Exhibit strong organizational skills and the ability to follow documentation procedures for daily tasks
• Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers
• The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Requirements

• Bachelor’s degree in related technical field or equivalent experience (minimum three years)

Above job responsibilities are intended to describe the general level of work performed by an individual in this position. Listed responsibilities are not intended to be construed as an exhaustive list of responsibilities, duties and skills required for this position.

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.