IT Analyst

PTS Advance; Ferndale (WA); On-site; USD 69,000 - 76,000; Full time

Job summary

PTS Advance in Ferndale, Washington is seeking an Information Management Analyst II to blend elements of a BSA, IT System Administrator, and technical specialist. You will configure and maintain servers and workstations, manage networks, and administer Windows Domains to ensure reliable manufacturing operations.

The role requires collaboration with operations and control teams, planning hardware refreshes, ensuring cybersecurity activities, and delivering cost-effective IT services.

Qualifications

• Legally authorized to work in the job posting country.
• 3+ years of experience in an IT discipline.
• Strong analytical and problem-solving skills.
• Proven verbal and written communication skills for direct customer interaction.
• Proven ability to work with business, and local and remote IT resources.
• Ability and willingness to provide day-to-day and after-hours support (24x7) as needed.
• Ability to lift and move computers, servers, and other small network devices.
• Willing to obtain a TWIC.
• PPE is required in certain areas of this location and is mandatory for this role.

Responsibilities

• Collaborate with the ICS support group to provide operational support for assets/systems.
• Plan and manage hardware refreshes.
• Provide network design and configuration support for capital project deployments.
• Plan and manage disruptive activities in the production ICS environment with minimal downtime.
• Coordinate cybersecurity-related activities in the ICS environment.
• Resolve service delivery issues for control systems infrastructure.
• Improve reliability, efficiency, quality, and cost-effectiveness of defined IT services.
• Maintain documentation of supported systems.
• Identify and deliver cost-effective value-add opportunities.
• Assist with the business budget development.
• Coordinate resources and suppliers to complete projects and work requests.
• Drive Operational Excellence with a focus on Safety and Value Creation.
• Identify improvement opportunities and system enhancements.

Skills

Analytical skills

Problem solving

Communication (verbal & written)

Team collaboration

24x7 support readiness

Lifts and moves equipment

TWIC eligibility

PPE compliance

Tools

Cisco Catalyst switches

Windows Domain Administration

VMware

Nutanix Cluster

Enterprise backup solution

Honeywell wireless network management

Antivirus patching software

Scripting basics

Job description

Details:

PTS Advance has a great opportunity in Ferndale, Washington. We are looking for a Information Management Analyst II. This role blends elements of a Business System Analyst (BSA), IT System Administrator, and technical specialist to manage and support equipment critical to reliable operation of the manufacturing process. Core responsibilities include configuring and maintaining virtual, physical servers and workstations, Managing and monitoring network routers and switches. Administrating and managing Windows Domains. Advanced knowledge of industrial control systems and their management will be required, so training will be provided where necessary. The role will work closely with key site teams, including operations and process control groups, and will participate in corporate knowledge sharing and support teams (such as the Refining Process Control Network and the Refining Cybersecurity Network), so teamwork and collaboration with others are important for success. Critical analysis, self-motivation, and the ability to deliver on IT solutions are key to this role.

• Location: Ferndale, WA. (Local candidates only, NO PER DIEM)
• Pay rate: $50-$55 hr.
• Start time 7:30 am
• Start date November 2026
• 40 hours a week
• Duration: 1 year contract with possible extension

Responsibilities May Include:

• Collaborating closely with the business's industrial control system support group to provide operational support of installed assets/systems.
• Planning and managing hardware refresh.
• Providing network design and configuration support for capital project deployments.
• Planning and managing potentially disruptive activities in the production IC S environment in a manner that accomplishes goals while minimizing operational impact.
• Planning and managing corporate required cybersecurity-related activities in the IC S environment.
• Resolving service delivery issues for support of control systems infrastructure.
• Optimizing IT service delivery by improving reliability, efficiency, quality, and cost-effectiveness of defined components of services while following required engineering standards and safety practices.
• Maintaining documentation of supported systems.
• Seeking, recommending, and delivering cost-effective value-add opportunities.
• Assisting with the business's budget development.
• Coordinating resources and suppliers to complete projects and work requests.
• Drive Operational Excellence with a strong focus on Safety and Value Creation.
• Identify improvement opportunities and system enhancements.

Required Qualifications:

• Legally authorized to work in the job posting country
• 3 or more years of experience in an applicable Information Technology discipline
• Demonstrated strong analytical and problem-solving skills
• Proven verbal and written communication skills for direct customer interaction
• Proven ability to work well with business, and local and remote IT resources
• Ability and willingness to provide day-to-day and after-hours support (24x7) as needed
• Ability to lift and move computers, servers, and other small network devices
• Wearing PPE appropriately in areas where required
• Willing and able to obtain a Transportation Worker Identification Card (TWIC)
• PPE is required in certain areas of this location and is mandatory for this role

Preferred Qualifications:

• Experience managing Cisco Catalyst switches
• Experience managing Windows Domain System Administration
• Experience configuring and virtualization tech VMware or Nutanix Cluster
• Experience managing an Enterprise Backup Solution
• Possess a good understanding of Firewall principles and system security
• Experience with system management applications
• Managing and maintaining a Honeywell wireless network in an enterprise environment
• Manage, update, and maintain antivirus patching software and distribution
• Basic understanding of scripting and Reports to generate Data for Routine Tasks
• Ability to influence individuals and groups
• Ability to create an environment of inclusiveness and foster communication
• Ability to engender trust and confidence
• Ability to demonstrate a high level of initiative and results-driven effort
• Proven discipline in following operational standards and processes
• Prior experience working in and supporting environments/Distributed Control Systems

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