Retail Store Manager

Le Creuset; Oxon Hill (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Le Creuset in Maryland seeks a Store Manager to lead daily operations, drive sales, and coach a high-performing team. You will ensure exceptional customer experiences, maintain visual merchandising, inventory accuracy, and policy compliance while embodying the Le Creuset brand in hospitality and product expertise.

The role emphasizes leadership, accountability, and the ability to analyze sales data, KPIs, and staffing needs to optimize performance.

Qualifications

• Previous management experience in retail, hospitality, or customer-focused service environments.
• Ability to recruit, onboard, train, coach, and retain a high-performing team.
• Strong business acumen with the ability to analyze sales results, KPIs, staffing needs, and operational priorities.

Responsibilities

• Own store performance by achieving sales, conversion, productivity, and profitability goals while managing payroll and expenses.
• Lead and develop the team through onboarding, coaching, and performance management.
• Deliver an exceptional customer experience with personalized service and expert product guidance.
• Oversee daily store operations including scheduling, cash management, inventory accuracy, and visual merchandising.

Skills

Leadership

People management

Customer service

Communication

Sales analysis

Team development

Tools

POS systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Where passion meets premium – join our retail team!

As our Store Manager, you are responsible for the overall performance and daily operations of your Le Creuset store. You will lead and develop a high-performing team, drive sales and key performance results, deliver exceptional customer experiences, and ensure excellence in visual merchandising, inventory management, and operational execution. As a collaborative and adaptable leader, you will create a positive and accountable store culture while bringing the Le Creuset brand to life through hospitality, product expertise, and a genuine passion for cooking, baking, and entertaining.

Drive Sales and Profitability: Own store performance by achieving sales, conversion, productivity, and profitability goals while effectively managing payroll and other controllable expenses.

Lead and Develop the Team: Recruit, onboard, train, coach, and retain a high-performing team. Set clear expectations, provide ongoing feedback, address performance concerns, and foster a positive and accountable work environment.

Deliver an Exceptional Customer Experience: Lead by example to ensure every customer receives personalized service, expert product guidance, and a joyful, premium Le Creuset brand experience.

Oversee Store Operations: Manage all aspects of daily store operations, including scheduling, cash management, inventory accuracy, visual merchandising, loss prevention, safety, and compliance with company policies and procedures.

Analyze and Improve Performance: Review sales reports, KPIs, customer trends, and operational results to identify opportunities and implement action plans that support business growth.

Build Strong Partnerships: Communicate store performance, staffing needs, and business priorities to leadership while collaborating with Retail, Human Resources, and other support teams.

The Perfect Blend:
What We're Looking For

Previous management experience in a retail, hospitality, or customer-focused service environment

Demonstrated experience leading and developing employees, managing performance, and creating an accountable team culture

Strong business acumen with the ability to understand sales results, KPIs, staffing needs, and operational priorities

Excellent communication, organizational, decision-making, and problem-solving skills

Proficiency with Microsoft Excel, Word, and Outlook, as well as point-of-sale systems and handheld or laptop devices

Flexibility to work a varied schedule based on business needs, including days, evenings, weekends, and holidays

Ability to remain active on the sales floor for extended periods, climb ladders, and lift or carry up to 25 pounds, with or without reasonable accommodation

A genuine passion for delivering exceptional customer experiences and developing high-performing teams

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.