IT Administrator (m/f/d)
Nordex Group
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Benefits offered by this job
Job summary
Nordex Group in Chicago is seeking an IT Administrator to provide first-line help desk support and onsite IT assistance for the North America team. You will manage user accounts, security, and infrastructure, while collaborating on IT projects to improve technology solutions.
The role requires a Bachelor's in a technical field, experience with Microsoft 365 and Azure, strong troubleshooting and communication skills, and the ability to travel up to 25% across the U.S. and Canada.
Qualifications
- Bachelor’s degree in Computer Science or related technical discipline or equivalent experience.
- Experience providing Level I and II help desk support in a business environment.
- Experience supporting Microsoft 365 and familiarity with Azure services.
- Knowledge of computer hardware, software, networking, and IT security principles.
- Experience implementing IT projects and supporting business technology initiatives.
- Strong troubleshooting, problem-solving, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong verbal and written communication skills with non-technical users.
- Willingness to travel up to 25% across the United States and Canada.
Responsibilities
- Provide first-line technical support by responding to help desk requests, troubleshooting issues, resolving tickets, and escalating complex issues when required.
- Deliver onsite IT support for the Chicago office, including conference room technology and office infrastructure support.
- Install, configure, and maintain computer hardware, software, peripherals, and related technology systems.
- Manage user accounts and system access in alignment with company security policies.
- Monitor system performance, investigate alerts, and elevate security or operational concerns as appropriate.
- Support network resources and ensure the availability of critical technology services.
- Train employees on hardware, software, and technology best practices.
- Partner with vendors to resolve technical issues and implement solutions.
- Participate in IT projects and technology improvement initiatives.
- Maintain accurate technical documentation, asset inventories, and support procedures.
- Deliver responsive, customer-focused support while meeting service expectations.
Skills
Education
Tools
Job description
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Do you want to be part of an agile team where colleagueship truly matters?
As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It’s the individual that defines the team. And it’s the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us.
The role of IT Administrator directly supports Nordex's mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As an IT Administrator, you will provide first-line help desk and onsite IT support for Nordex North America, with primary responsibility for supporting the Chicago office. This role combines hands-on technical support, infrastructure administration, user support, system security, and project participation while ensuring employees have reliable technology solutions to support business operations.
- Provide first-line technical support by responding to help desk requests, troubleshooting issues, resolving tickets, and escalating complex issues when required.
- Deliver onsite IT support for the Chicago office, including conference room technology and office infrastructure support.
- Install, configure, and maintain computer hardware, software, peripherals, and related technology systems.
- Manage user accounts and system access in alignment with company security policies and user lifecycle processes.
- Monitor system performance, investigate alerts, and elevate security or operational concerns as appropriate.
- Support network resources and ensure the availability of critical technology services.
- Train employees on hardware, software, and technology best practices.
- Partner with vendors to resolve technical issues and implement solutions.
- Participate in IT projects and technology improvement initiatives.
- Maintain accurate technical documentation, asset inventories, and support procedures.
- Deliver responsive, customer-focused support while meeting service expectations and maintaining strong communication with end users.
- Bachelor’s degree in Computer Science or a related technical discipline, or an equivalent combination of education, certifications, and experience.
- Experience providing Level I and Level II help desk support in a business environment.
- Experience supporting Microsoft 365 and familiarity with Azure services.
- Knowledge of computer hardware, software, networking, and IT security principles.
- Experience implementing IT projects and supporting business technology initiatives.
- Strong troubleshooting, problem-solving, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Experience working with project management tools and methodologies is preferred.
- Ability to travel up to 25% throughout the United States and Canada.
- Demonstrate a strong understanding of and commitment to safety protocols and procedures.
- Ensure compliance with all safety regulations and company policies.
- Proactively identify and mitigate potential safety hazards.
- Maintain a safe and organized work environment both in office settings and while supporting remote business locations.
- Communicate effectively with team members and management to support a culture of safety.
- Speak and understand English fluently to effectively communicate safety and job-related information, follow instructions, and collaborate with colleagues throughout North America.
The pay for this role is exempt at $65k- 70k USD salary with up to a 5% bonus. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
We believe our employees are our greatest assets at Nordex. In addition to the opportunity to make our world a little more sustainable we offer you a total rewards program* designed to recognize and reward the dedication, hard work, and commitment of our team members. We are proud to offer a comprehensive package that aligns with our core values of Respect, Integrity, Colleagueship, and Ownership.
- Paid Time Off - Three (3) weeks accrued (120 hours)
- Medical & Pharmacy Insuran ce with multiple options to best meet your needs
- Health Savings Account (HSA) with Employer Contribution
- Flex Spending Account (FSA)
- Vision Insurance
- Short-Term / Long-Term Disability Insurance
- Life and AD&D Insurance
- 401(k) with Employer Match
- Student Debt Repayment
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Calm Subscription
- Legal Plans
- Spot Pet Insurance
- Auto and Home Insurance
- And much more…
Nordex adheres to a policy of equal employment opportunity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
We are committed to creating an environment and culture in which Diversity and Inclusion is recognized as a true opportunity and value for the organization. We welcome you to learn more by visiting this link: Diversity & Inclusion - Nordex SE
The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation.
We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex
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