IT Administrator - ERIE

IP House; Erie (Erie County); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive benefits package

Job summary

IP House is seeking an IT Administrator to support a globally distributed workforce from our Erie, PA office. You will manage day-to-day IT operations, administer Microsoft 365, Entra ID and Intune, and work with an MSP to ensure service levels. On-site presence is expected; some remote work opportunities exist.

The role requires 3+ years of IT administration, Windows/macOS proficiency, and strong security/compliance awareness. A relevant degree is preferred, and MSP collaboration is key.

Qualifications

• Requires associate or bachelor’s degree in IT or related field.
• At least 3 years of IT administration experience, preferably supporting a distributed workforce.
• Experience with Microsoft 365, Entra ID, and Intune.

Responsibilities

• Own day-to-day IT operations for a distributed workforce.
• Coordinate with MSP and internal teams to meet service levels.
• Administer Microsoft 365 environment and access controls (MFA, SSO).
• Manage Windows and macOS devices and licenses.
• Procure, deploy, and retire hardware; manage warranties.
• Monitor security alerts and implement best practices for data protection.
• Complete recurring security/compliance tasks and document IT policies.
• Identify IT process improvements and standardize procedures.
• Manage IT spend and evaluate new tools and vendors.

Skills

Distributed workforce support

Problem solving

Cross-timezone collaboration

Communication

Education

Associate or bachelor’s degree in IT or related field

Tools

Microsoft 365

Entra ID

Intune

Job description

About IP House

At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection.

About IP House

At IP House, we empower brands, legal professionals, and rights holders to manage and protect intellectual property—both online and offline—on a truly global scale. Through cutting-edge technology and deep cross-border expertise, we deliver scalable, end-to-end solutions for IP portfolio management, enforcement, and content and brand protection.

With over 700 experts operating across five continents, we are trusted by some of the world’s most recognized brands to combat counterfeiting, piracy, and IP infringement at scale. From digital platforms to physical marketplaces, we help clients safeguard what matters most—everywhere it matters.

Overview Of The Role

The IT Administrator manages day-to-day IT operations for IP House’s highly distributed workforce and will work as part of a team with IT Administrators in different regions to together provide coverage across time zones. Working alongside our managed service provider (MSP), the IT Administrator handles escalations, manages the employee technology lifecycle, administers our Microsoft 365 environment and other business applications, and carries out recurring security and compliance work. Participation in a shared on-call rotation is required.

While there is some opportunity for remote work, the IT Administrator is expected to be on-site full-time in our Erie, PA office.

Essential Duties And Responsibilities

• Own employee onboarding and offboarding with HR, coordinating accounts, access, and equipment with remote employees across time zones
• Serve as the escalation point and day-to-day contact for our MSP, holding them accountable to agreed service levels
• Administer Microsoft 365, Entra ID, and Intune, and other business systems; including access control, MFA, SSO
• Management of Windows and macOS end-user devices, as well as shared technology resources and networks
• Procure, deploy, inventory, and retire hardware, and manage warranty repairs
• Monitor security alerts and apply best practices to protect client and company data
• Complete recurring compliance work such as partner and client security assessments, audit evidence, and incident response testing, and keep IT policies and documentation current
• Identify opportunities for improvement and work with team to standardize and improve IT processes
• Manage licenses, subscriptions, and IT spend, and research new tools and vendors

What You’ll Bring

• Associate or bachelor’s degree in IT or a related field, or equivalent experience
• At least 3 years of IT administration experience, ideally supporting a distributed workforce
• Hands-on experience with Microsoft 365, Entra ID, and Intune
• Proficiency supporting both Windows and macOS users
• Working knowledge of networking and security fundamentals (e.g., DNS, VPNs, firewalls, MFA, SSO)
• Experience working with MSPs and other IT vendors
• Strong problem-solving, organizational, and communication skills, with the ability to work across time zones
• Microsoft certifications, Azure or AWS experience, or PowerShell scripting are a plus
• Ability to lift IT equipment up to 50 pounds and support occasional after-hours or weekend work

We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas

Why IP House

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

We also understand that meaningful work begins with a strong foundation. That’s why we offer a flexible work environment and a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.

The Pay Range For This Role Is

72,000 - 78,000 USD per year(Erie, PA)