IT Administrator

Digital Turbine; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Digital Turbine, Inc. in Durham, NC seeks an IT Administrator to provide hands-on support for executives and staff worldwide. You will manage end-user devices, networks, conferencing equipment, and defensive security tooling.

The role requires collaborating across IT, Engineering, Security, and Facilities teams, and ensuring reliable IT services for global meetings and events. The ideal candidate has a Bachelor’s degree in IT or 2+ years of related experience, with strong Windows and Mac

Qualifications

• Bachelor’s degree in IT or related field or 2+ years of related experience.
• Experience supporting Windows and macOS environments.
• Experience with identity providers and SaaS apps (e.g., Okta, Google Workspace).
• Familiarity with endpoint security and MDM tools (CrowdStrike, JAMF, Intune).
• Strong customer orientation and communication skills; ability to guide users.

Responsibilities

• Provide hands-on IT support to executives and staff, in person and remotely.
• Respond to and manage IT help desk tickets and requests.
• Maintain office IT infrastructure, devices, networks, conferencing equipment, AV and desks.
• Develop and distribute technical documentation and runbooks.
• Onboard/offboard employees and manage asset lifecycle; participate in security/compliance tasks.
• Support local events and global meetings; travel to other offices as needed.

Skills

Customer service

Windows & Mac support

Communication skills

Time management

Education

Bachelor’s degree in IT or related field

Tools

Okta

Google Workspace

CrowdStrike

JAMF

Intune

MDM

UniFi/FortiNet (network)

Job description

DT (NASDAQ: APPS) is unifying the full mobile experience. Our growth platform powers the mobile ecosystem by bringing together advertisers, app developers, and device partners, to create a unique and premium value exchange, that results in a personalized and seamless mobile device experience.At DT, we move fast, think big, and build collaboratively. We believe great ideas can come from anywhere, and we trust our teams to take ownership, challenge convention, and make an impact from day one.Here, you’ll have the opportunity to grow your career while contributing to products and experiences used by millions around the world.With us, you will enjoy competitive compensation, equity awards, and a comprehensive benefits package designed to invest in your total well-being, all within a hybrid and flexible work environment.Please note that Digital Turbine is a hybrid work environment-only candidates local to the Durham, NC office location and able to work onsite 4 days a week will be considered for this IT Administrator role.We seek a highly motivated and experienced IT Administrator to join our Global Corporate IT team. This critical role will be based in our Durham office and will be responsible for providing exceptional hands-on customer support for our Executive Leadership team and our staff globally.The ideal candidate will be a self-motivated team player with a positive attitude and the ability to work independently. Excellent communication and customer service skills are essential, with a focus on providing effective, efficient solutions.About the role of the IT Administrator:Collaborate with a worldwide team of IT professionals, both internal and externalProvide in-person and remote support to all employees, including Executive and Senior LeadershipRespond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenuesOversee and maintain the office's IT infrastructure, end-user devices, and applications (e.g., Network infrastructure, conferencing equipment, A/V, & desk equipment)Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposalDevelop and distribute technical instructional documentationMaintain cleanliness and organization in IT offices, server rooms, and storage areasCollaborate with other departments (e.g., Engineering, DevOps, Security, Facilities, Finance, & Corporate Systems)Participate in projects on the installation, configuration, maintenance, and operation technology infrastructure and the associated hardware and softwareEnroll devices to our MDM infrastructure - Current - JAMF and Intune. Future - IruSupport senior team members for office network (e.g., UniFi, Fortinet), VPN gateways, WiFi infrastructureSupport our communication and productivity stack (e.g., Google Apps, Slack, etc.)Collaborate with cross-functional teams for both onboarding and offboarding employees (e.g., new hire orientations, asset management, access control)Support IT requirements for both local events, such as executive leadership and board meetings, and global events, such as all-hands meetingsOccasional travel to other offices may be required to assist with IT supportAbout you as the IT Administrator:Bachelor’s degree or a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experiencePrevious support of Windows and Mac environmentsCertificates or educational degrees in IT are a plusPrior work with Identity Provider platforms like Okta and SaaS applications like Google WorkspaceExperience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF, Intune, IruStrong customer orientation and communication skillsAbility to coach and guide users through basic computer tasksExtremely detail-oriented, organized, with excellent time management skillsExperience with supporting executive staff members in person and remotelyDT (NASDAQ: APPS) is a mobile growth platform that powers superior experiences and outcomes for advertisers, app developers, carriers, OEMs, and publishers worldwide.Our technology connects brands and apps with consumers across devices, apps, and mobile environments — helping partners drive awareness, acquisition, engagement, and monetization through intelligent, integrated experiences.Headquartered in Austin, Texas, DT operates globally across North America, EMEA, APAC, and LATAM.DT is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome people of different backgrounds, experiences, abilities, and perspectives, and believe teams with different points of view build better products, ideas, and experiences.