IT Administrator

Digital Turbine Media, Inc.; North Carolina; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity awards

Benefits package

Hybrid work environment

Onsite in Durham, NC

Job summary

Digital Turbine Media, Inc. is seeking an IT Administrator for our Durham, NC office. You will provide hands-on IT support for executives and staff globally, both in person and remotely, while maintaining IT infrastructure and devices.

The role emphasizes collaboration with engineering, security, and facilities teams, and involves managing MDM (JAMF/Intune), networks, VPNs, and productivity tools. The ideal candidate has Windows and Mac experience, strong customer service skills, and the ability

Qualifications

• Bachelor’s degree or 2+ years of related IT experience, or an advanced degree with relevant work.
• Experience supporting Windows and Mac environments in an enterprise setting.
• Familiarity with Okta and Google Workspace SaaS apps is a plus.
• Strong customer focus and ability to guide users through tasks.
• Detail-oriented, organized, and capable of managing multiple priorities.

Responsibilities

• Provide in-person and remote IT support to employees, including executives.
• Respond to help desk tickets and route issues to appropriate teams.
• Maintain IT infrastructure, devices, and applications (networks, conferencing, A/V).
• Deploy and manage MDM (JAMF, Intune); assist with Iru in the future.
• Support office networks (UniFi, Fortinet) and VPN gateways.
• Manage Google Workspace and collaboration tools (Slack, etc.).
• Assist with onboarding and offboarding, asset management, and access control.
• Create and distribute technical documentation; ensure security best practices.

Skills

IT support

Executive support

Customer service

Communication

Time management

Onboarding/offboarding

Education

Bachelor’s degree or 2+ years experience

Tools

JAMF

Intune

Okta

Google Workspace

VPN management

UniFi/Fortinet networks

Slack

Job description

DT (NASDAQ: APPS) is unifying the full mobile experience. Our growth platform powers the mobile ecosystem by bringing together advertisers, app developers, and device partners, to create a unique and premium value exchange, that results in a personalized and seamless mobile device experience.

At DT, we move fast, think big, and build collaboratively. We believe great ideas can come from anywhere, and we trust our teams to take ownership, challenge convention, and make an impact from day one. Here, you’ll have the opportunity to grow your career while contributing to products and experiences used by millions around the world.

With us, you will enjoy competitive compensation, equity awards, and a comprehensive benefits package designed to invest in your total well-being, all within a hybrid and flexible work environment.

Please note that Digital Turbine is a hybrid work environment-only candidates local to the Durham, NC office location and able to work onsite 4 days a week will be considered for this IT Administrator role.

We seek a highly motivated and experienced IT Administrator to join our Global Corporate IT team. This critical role will be based in our Durham office and will be responsible for providing exceptional hands‑on customer support for our Executive Leadership team and our staff globally. The ideal candidate will be a self‑motivated team player with a positive attitude and the ability to work independently. Excellent communication and customer service skills are essential, with a focus on providing effective, efficient solutions.

About the role of the IT Administrator

• Collaborate with a worldwide team of IT professionals, both internal and external
• Provide in-person and remote support to all employees, including Executive and Senior Leadership
• Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues
• Oversee and maintain the office's IT infrastructure, end-user devices, and applications (e.g., Network infrastructure, conferencing equipment, A/V, & desk equipment)
• Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposal
• Develop and distribute technical instructional documentation
• Maintain cleanliness and organization in IT offices, server rooms, and storage areas
• Collaborate with other departments (e.g., Engineering, DevOps, Security, Facilities, Finance, & Corporate Systems)
• Participate in projects on the installation, configuration, maintenance, and operation technology infrastructure and the associated hardware and software
• Enroll devices to our MDM infrastructure - Current - JAMF and Intune. Future - Iru
• Support senior team members for office network (e.g., UniFi, Fortinet), VPN gateways, WiFi infrastructure
• Support our communication and productivity stack (e.g., Google Apps, Slack, etc.)
• Collaborate with cross-functional teams for both onboarding and offboarding employees (e.g., new hire orientations, asset management, access control)
• Support IT requirements for both local events, such as executive leadership and board meetings, and global events, such as all-hands meetings
• Occasional travel to other offices may be required to assist with IT support

About you as the IT Administrator

• Bachelor’s degree or a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Previous support of Windows and Mac environments
• Certificates or educational degrees in IT are a plus
• Prior work with Identity Provider platforms like Okta and SaaS applications like Google Workspace
• Experience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF, Intune, Iru
• Strong customer orientation and communication skills
• Ability to coach and guide users through basic computer tasks
• Extremely detail-oriented, organized, with excellent time management skills
• Experience with supporting executive staff members in person and remotely

DT (NASDAQ: APPS) is a mobile growth platform that powers superior experiences and outcomes for advertisers, app developers, carriers, OEMs, and publishers worldwide. Our technology connects brands and apps with consumers across devices, apps, and mobile environments — helping partners drive awareness, acquisition, engagement, and monetization through intelligent, integrated experiences. Headquartered in Austin, Texas, DT operates globally across North America, EMEA, APAC, and LATAM.

DT is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome people of different backgrounds, experiences, abilities, and perspectives, and believe teams with different points of view build better products, ideas, and experiences.

Our Values

• Find a Way. Creative solutions are part of our DNA, it’s a solution seeking mindset that gets the job done.
• Open to New Ways. We embrace our global teams and diverse perspectives.
• Having a global mindset is core to our mission and success.
• Be Your Way. We say what we mean and mean what we say by bringing our true self to work.
• We admit and learn from our mistakes.
• Own Your Way. Take ownership of responsibilities. You’re in the driver’s seat: See it, own it, solve it, do it.
• Work Your Way. We get it, a flexible environment makes balancing life and work easier. Choose the way you work best.
• Enjoy Your Way. We spend valuable time at work that's why we make sure to have fun by celebrating big and small wins.