Front Office Supervisor

Paws Up Ranch, LLC; Town of Montana (WI); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

401K with Employer Match

Paid Time Off – 9 Floating Holidays

Career Development and Advancement

Life Insurance

Disability Insurance

Employee Assistance Program

Referral Bonus Program

Carpool Reimbursement

Employee Discounts

Employee Lunch Provided

Job summary

Paws Up Montana is seeking a Front Office Supervisor to lead guest service at our luxury ranch resort. You will collaborate with departments across the property to deliver personalized hospitality and oversee arrivals, departures, and guest requests.

Year-round, full-time position requiring strong leadership, a background in front desk operations, and a valid driver’s license. Evening, weekend, and holiday shifts are required to support seasonal hospitality.

Qualifications

• Leadership experience in luxury hospitality or related service environment.
• Previous Front Desk experience is required.
• Ability to manage cashiering and billing procedures.

Responsibilities

• Oversee arrivals and departures by coordinating guest requests and monitoring the arrivals board.
• Train, mentor, and support Front Office team members to uphold brand standards.
• Respond to guest inquiries and issues with professionalism and timely follow-through.
• Maintain cashiering and billing procedures accurately.
• Work a flexible schedule including evenings, weekends, and holidays to support seasonal operations.

Skills

Leadership experience

Front desk experience

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Year Round Full Time Clerical Greenough, MT, US

Salary Range: $24.00 To $24.00 Hourly

Join the Team at Montana's Premier Luxury Ranch Resort!

About Paws Up Montana:

Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.

Position:

The Front Office Supervisor is a service-driven leader who strives to make a meaningful impact on the guest experience. This role partners closely with departments across the property to foster collaboration and deliver memorable, personalized service at every stage of the guest journey. Through strong leadership, effective communication, and a commitment to operational excellence, the Front Office Supervisor helps create an environment where both guests and team members thrive.

What We Offer:

• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

Primary Responsibilities:

• Consistently uphold the core values and standards of Paws Up Montana, ensuring every interaction reflects the authenticity, warmth, and refined professionalism of Montana hospitality.
• Train, mentor, and support Front Office team members to ensure consistent adherence to brand standards and exceptional guest service.
• Oversee the arrival and departure processes by coordinating special guest requests, maintaining and monitoring the daily arrivals and departures board, and auditing guest waivers for completeness and accuracy.
• Communicate with guests and team members in a professional and timely manner regarding resort amenities, services, policies, and operational updates.
• Anticipate guest needs and acknowledge preferences to deliver personalized service.
• Resolve guest concerns with professionalism, empathy, sound judgment, and timely follow-through.
• Respond to guest and internal communications across multiple channels while maintaining clarity, accuracy, and professionalism.
• Accurately manage cashiering and billing procedures.
• Maintain a flexible work schedule, including evenings, weekends, holidays, and other hours as required by the seasonal nature of the hospitality industry.
• Serve as Manager on Duty as assigned, providing leadership and operational support across the resort.
• Complete all assigned daily Front Office checklists accurately and on time.
• Support all Front Office operations and perform additional duties as assigned by management.

Supportive Functions and Responsibilities:

• Display Paws Up Montana values and standards.
• Always demonstrate professionalism and hospitality to guests and team members.
• Handle guest transactions legally, ethically, and confidentially.
• Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
• Always maintain a clean and neat appearance.
• Perform work in a safe and high-quality manner.

Looking for Team Members with:

• Proven leadership experience in a luxury hospitality or related service environment.
• Knowledge of world-class hospitality standards and service excellence.
• Demonstrate a strong sense of urgency, adaptability, and composure in a fast-paced environment.
• Previous Front Desk experience is required.
• A valid driver's license with a minimum of two years of driving experience is required.

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.