IT Administrative Assistant

Fortune Brands; Nevada (IA); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Comprehensive health plans

401(k) program with company contributions

Flexible time off

Job summary

Fortune Brands is seeking an IT Technical Support Agent in Nevada, Iowa, to provide vital support for infrastructure functions. The role involves troubleshooting hardware and software, documenting issues, and assisting users with level 2 infrastructure problems.

The ideal candidate will have strong analytical skills with a minimum of 2 years of service-desk support experience. Comprehensive benefits include health plans and a 401(k) program with contributions.

Qualifications

• 2+ years of service-desk support and desktop support experience.
• 2+ years of IT desktop and device problem-solving experience.
• 2+ years of customer service experience.

Responsibilities

• Resolve IT service desk tickets/issues in a timely manner.
• Provide desktop support, troubleshooting, and install hardware.
• Assist with IT desktop deployments and computer imaging activities.
• Support manufacturing and distribution IT hardware.

Skills

Customer service orientation

Troubleshooting experience

Microsoft Active Directory

Windows 11 devices

Computer hardware repair

Education

Associate’s Degree in IT/IS or related discipline

Tools

ServiceNow

Printers and barcode scanning devices

Job description

We are seeking an IT Technical Support Agent to support key infrastructure functions, including working closely with users, troubleshooting hardware and software at the desktop, participating in troubleshooting calls or meetings, and providing onsite assistance for end users with level 2 infrastructure issues. The role requires strong analytical and communication skills.

Primary Responsibilities

• Resolve IT service desk tickets/issues in a timely manner, documenting and creating knowledge articles.
• Provide desktop support, troubleshooting, and install hardware and mobile devices both in person and for remote users.
• Assist with IT desktop deployments and computer imaging activities.
• Support manufacturing and distribution IT hardware, including handhelds, barcode readers, printers and scanners.
• Collaborate with the Managed Services team on Windows 11 operating system devices to diagnose issues.
• Triage issues and, if needed, elevate to other technical resources for resolution.
• Publish knowledge‑base articles for user self‑service, training, and reference by other IT members.
• Work with IT vendors as needed to solve problems.

Job Experience

• Associate’s Degree in IT/IS or related discipline.
• 2+ years of service‑desk support and desktop support experience.
• 2+ years of IT desktop and device problem‑solving experience.
• 2+ years of customer service experience.

Knowledge / Skills

• Handling IT service‑desk issues, specifically around MS Windows desktops.
• Experience with Microsoft Active Directory and basic account management.
• Experience with printers and barcode scanning devices.
• Demonstrated troubleshooting experience.
• Mobile device support (app installation, email configuration, etc.).
• Computer hardware repair and restoration experience.
• Ability to diagnose and work with Windows 11 operating system devices.
• Experience with ITIL and in‑house ticketing systems.
• Experience using ServiceNow or an equivalent ticketing system.
• Customer‑service orientation with proven experience.
• Solid communication skills.

Compensation

Estimated base salary range: $40,000 USD – $66,000 USD. Actual salaries may vary based on education, training, experience, professional achievement, business need, and location. In addition to base salary, employees may participate in an annual bonus plan or a role‑based sales incentive plan.

Benefits

Fortune Brands offers a comprehensive benefits package that includes robust health plans, a market‑leading 401(k) program with company contributions, product discounts, flexible time off, adoption benefits, and more. Numerous employee‑resource groups (ERGs) foster belonging for all associates.

Equal Employment Opportunity

Fortune Brands is an equal‑opportunity employer. Qualified applicants are evaluated without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to providing reasonable accommodations to individuals with disabilities. If a medical condition or disability requires an accommodation during the application or interview process, please contact us at [e-mail] and provide the nature of your request and your contact information.