IT Account Manager (Japanese Bilingual) – Growth & Delivery

A-STAFFING, INC.; New York (NY); Presencial; USD 80 000 - 110 000; Tempo integral

Resumo da oferta

A staffing agency in New York seeks an experienced Account Manager with a strong IT background. The ideal candidate is fluent in both English and Japanese, knows client relationship management, and has experience in service delivery. Responsibilities include managing client relationships, monitoring service delivery, and identifying expansion opportunities within existing accounts. Competitive compensation is offered.

Qualificações

• 5+ years in IT with communication abilities in Engineering, PM, and Account Management.
• Fluency in both English and Japanese is essential.

Responsabilidades

• Develop and nurture long-term relationships with assigned clients.
• Monitor delivery of IT services against SLAs.
• Identify opportunities to expand service offerings.
• Manage client contracts, renewals, and billing processes.
• Analyze client data and generate performance reports.
• Possess understanding of IT infrastructure and cloud technologies.
• Conduct regular client check-ins and address issues.
• Collaborate with internal teams for seamless client experience.

Conhecimentos

Client Relationship Management

Service Delivery Oversight

Account Growth

Contract Management

Performance Reporting

Technical Understanding

Proactive Engagement

Collaboration

Descrição da oferta de emprego

A staffing agency in New York seeks an experienced Account Manager with a strong IT background. The ideal candidate is fluent in both English and Japanese, knows client relationship management, and has experience in service delivery. Responsibilities include managing client relationships, monitoring service delivery, and identifying expansion opportunities within existing accounts. Competitive compensation is offered.