IT Academic Technology Coordinator (aHEO) - SEEK

City University of New York; New York (NY); On-site; USD 57,000 - 71,000; Full time

Job summary

The SEEK IT Academic Technology Coordinator at City College of New York reports to the SEEK Director and provides guidance to SEEK students, faculty, and staff in using instructional technology and related applications.

You will conduct workshops, prepare reports, assist with basic software issues, and support systems such as CUNYfirst, Microsoft 365, and virtual learning platforms while promoting cybersecurity awareness.

Qualifications

• Bachelor’s degree required.
• Prior experience in customer service, academic technology support, or higher education is preferred.
• Familiarity with inventory tracking, device deployment, or refresh projects is desirable.
• Knowledge of instructional software, databases, cybersecurity practices, MFA, and data protection is helpful.

Responsibilities

• Provide guidance to SEEK students, faculty, and staff in instructional technology and related applications.
• Conduct workshops and training sessions on software platforms for students.
• Prepare utilization and outcomes reports from databases to support program operations.
• Assist users with basic software issues and refer complex problems to the IT department.
• Support academic systems (CUNYfirst, campus portals, Microsoft 365, Outlook, Teams, OneDrive, browsers, and LMS).
• Promote cybersecurity awareness and safe technology practices.
• Maintain inventory of departmental technology equipment and resources.
• Prepare orders of IT equipment, supplies, and materials.

Skills

Customer service

Academic technology support

Computer support

Higher education experience

Inventory tracking

Device refresh projects

Industry software & database mgmt

Cybersecurity practices

Phishing awareness

MFA

Password security & data protection

Excellent interpersonal skills

Education

Bachelor’s degree

Job description

IT Academic Technology Coordinator (aHEO) - SEEK

POSITION DETAILS

SEEK (Search for Education, Elevation, and Knowledge) is a higher education opportunity program established at CUNY’s senior colleges to provide comprehensive academic support to students who otherwise might not be able to attend college. The program offers educational support, academic advisement, and counseling assistance, all of which are aimed at strengthening students' basic skills, bolstering their academic success in all levels of college courses, and maximizing their retention and persistence through to graduation. The SEEK program at The City College of New York has the distinction of being the first of its kind within the City University of New York (CUNY), established in 1965 as the Pre-Baccalaureate Program.

Reporting to the SEEK Director, the SEEK IT Academic Technology Coordinator's responsibilities include, but are not limited to, the following:

• Provide assistance and guidance to SEEK students, faculty, and staff in the use of instructional technology, academic software, and related applications.
• Conduct workshops and training sessions on various software applications and platforms for students
• Prepare utilization and outcomes reports from databases to support program operations
• Assist students and staff with basic software and application issues, referring more complex technical problems to the College’s IT department as appropriate.
• Assist users with academic and instructional systems, including CUNYfirst, campus portals, Microsoft 365, Outlook, Teams, OneDrive, web browsers, and virtual learning platforms.
• Promote basic cybersecurity awareness and safe technology practices among students and staff.
• Maintain an inventory of departmental technology equipment and related resources, including equipment assignments and locations.
• Prepare orders of IT equipment, supplies, and related materials

QUALIFICATIONS

Bachelor’s degree required.

Preferred Qualifications

• Previous customer service, academic technology support, computer support, or higher education experience.
• Familiarity with inventory tracking, computer deployment, or device refresh projects is desirable.
• Knowledge of industry-related software and database management to support programmatic initiatives.
• Familiarity with basic cybersecurity practices, phishing awareness, multi-factor authentication (MFA), password security, and data protection procedures.
• Excellent customer service and interpersonal skills.

CUNY TITLE OVERVIEW

Provides support to students and faculty in the use of instructional systems, software, and programs.

• Researches and prepares program materials, FAQs, and user guides
• Provides telephone and/or email support for faculty and student users of instructional systems, software, and programs
• Develops training materials and delivers orientation/training sessions
• Maintains on-line information on web sites
• Acts as liaison to related areas such as CUNY's Computer and Information Services area, to evaluate and advance reported problems, and disseminate information notices
• Assists faculty with use of instructional technology to support educational goals
• Performs other duties as assigned.

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Salary Range: $56,641 - $71,072. Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

November 23, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 33014

Location: City College of New York

Job Type: Full-Time