IT Academic Applications Specialist

City University of New York; New York (NY); On-site; USD 64,000 - 82,000; Full time

Job summary

City University of New York's Queensborough College seeks an IT Academic Applications Specialist to administer and support academic technology applications, including Brightspace LMS and the Digication ePortfolio. You will enhance teaching and student success through training, configuration, and integration of instructional tools.

Reporting to the Director of Educational Technology, you will collaborate with faculty, staff, IT, and vendors, monitor performance and accessibility, and contribute

Qualifications

• Bachelor's degree and four years' relevant experience required.
• Experience supporting online, hybrid, and technology-enhanced courses.
• Familiarity with Brightspace, Zoom, Panopto, and related academic technology tools.
• Knowledge of accessibility standards (ADA, WCAG) and inclusive tech.

Responsibilities

• Administer, support, and maintain academic technology applications and platforms, including Brightspace LMS and Digication.
• Provide technical consultation and support to faculty and staff for effective use of academic technology.
• Coordinate implementation, configuration, testing, and ongoing support of academic tech and integrations.
• Develop and deliver training, workshops, documentation, and other resources.
• Collaborate with faculty, IT, CUNY, and vendors to resolve issues and support initiatives.
• Monitor performance, updates, and vendor releases; coordinate resolutions.
• Support accessibility initiatives and inclusive technology solutions.
• Evaluate emerging technologies and recommend solutions for teaching and learning.

Skills

Training delivery

Technical support

Project coordination

Communication

Education

Bachelor's Degree

Four years' relevant experience

Tools

Brightspace LMS

Digication

Zoom

Panopto

Microsoft Teams

Blackboard Collaborate

Job description

IT Academic Applications Specialist

POSITION DETAILS

Reporting to the Director of Educational Technology, the IT Academic Application Specialist supports the implementation, administration, integration, and effective use of academic technology applications that support teaching, learning, and student success. The incumbent works collaboratively with faculty, staff, academic departments, Information Technology, and external vendors to provide technical support, training, application management, and project coordination for the College’s academic technology environment.

Key Responsibilities

• Administer, support, and maintain academic technology applications and platforms, including the College’s LMS (Brightspace), ePortfolio Digication platform, and related instructional technologies.

• Provide technical consultation and support to faculty and staff on the effective use and integration of academic technology applications.

• Coordinate the implementation, configuration, testing, and ongoing support of academic technology applications and system integrations.

• Develop and deliver training, workshops, demonstrations, documentation, and other resources to promote effective use of academic technology.

• Collaborate with faculty, academic departments, Information Technology, CUNY, and vendors to resolve application issues and support technology initiatives.

• Support the integration and effective use of instructional technologies, including virtual classroom, multimedia, lecture capture, assessment, and digital learning tools.

• Monitor application performance, functionality, updates, and vendor releases; identify issues and coordinate appropriate resolutions.

• Assist with accessibility initiatives by reviewing digital content and academic technology applications for compliance with applicable accessibility standards, including ADA, Section 504, Section 508, and WCAG.

• Support the implementation of accessible and inclusive technology solutions that promote equitable access to teaching and learning resources.

• Assist with technology-related projects, system implementations, upgrades, migrations, and process improvements.

• Evaluate emerging technologies, including artificial intelligence and other innovative academic applications, and recommend solutions that support teaching, learning, and student success.

• Maintain documentation, procedures, and support resources for academic technology applications.

• Manage multiple projects and priorities, meet deadlines, and work effectively in a collaborative, service-oriented environment.

The position supports applications and platforms including the Brightspace Learning Management System (LMS), ePortfolio platform (Digication), instructional technology tools, multimedia applications, and related academic technology systems. The incumbent evaluates emerging technologies and assists with the implementation and continuous improvement of technology solutions aligned with institutional priorities.

QUALIFICATIONS

Bachelor's Degree and four years' relevant experience required.

PREFERRED QUALIFICATIONS

• Experience working in higher education, preferably within a public higher education institution.

• Experience supporting online, hybrid, and technology-enhanced courses through a learning management system, preferably Brightspace, and academic technology platforms such as Zoom, Panopto, Microsoft Teams, Blackboard Collaborate, or similar applications.

• Certification or formal training in Quality Matters (QM), OSCQR, or other online course quality assurance frameworks.

• Demonstrated knowledge and experience applying digital accessibility standards, including ADA, Section 504, Section 508, and WCAG 2.1/2.2, and developing accessible documents, captioned media, and digital learning materials.

• Experience applying project management principles to coordinate technology implementations, system upgrades, application integrations, and academic technology projects.

• Experience evaluating and implementing emerging educational technologies, including AI-enabled teaching and learning tools, and advising faculty on their effective, appropriate, and ethical use.

• Excellent written, verbal, presentation, and interpersonal communication skills, with experience facilitating workshops and faculty training, strong organizational and analytical abilities, and demonstrated problem-solving skills and the ability to manage multiple priorities in a collaborative environment.

CUNY TITLE OVERVIEW

Assists in developing and implementing instructional systems to support the College's academic mission.

• Administers and supports online learning communities, creating accounts and maintaining user populations

• Works with faculty developers and others to extend and enrich the use of instructional technology

• Consults with faculty members in the design and development of engaging, interactive, and instructionally sound technology applications across multiple platforms

• Delivers training programs, workshops, and seminars about instructional technologies; creates awareness in the College community on the features and benefits of various applications

• Solicits and evaluates feedback from the College community on the effectiveness of instructional technologies

• Performs other duties as assigned.

Job Title Name: IT Academic Applications Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$63,995 – $82,384

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

November 11, 2026.

Review of resumes to begin immediately.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID:

32993

Location:

Queensborough CC

Job Type:

Full-Time