Director of Business Administrative Solutions (HEO)

City University of New York; New York (NY); On-site; USD 131,000 - 137,000; Full time

Benefits offered by this job

Job summary

City University of New York in New York, NY invites applications for a Director of Business Administrative Solutions to lead Administration and Finance programs and large-scale system initiatives.

Reporting to the AVP, the role oversees procurement, fiscal operations, and campus services, driving organizational change and performance metrics across complex portfolios.

Qualifications

• Bachelor's degree and eight years of relevant experience required.
• Master’s degree in Business Administration, Public Administration, or related field preferred.
• Experience in finance, administration, operations, or enterprise systems management.
• Strong analytical, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced, regulated environment.

Responsibilities

• Provide strategic and operational oversight for core administrative functions, including purchasing, fiscal operations, campus services, asset management, and administrative support services.
• Partner with senior leadership to plan, implement, and evaluate division-wide initiatives aligned with institutional priorities.
• Serve as a senior liaison between Administration and Finance leadership and internal/external stakeholders.
• Develop and monitor performance metrics, resource allocations, and deliverables for portfolio management.
• Lead large-scale enterprise system initiatives (ERP, payroll, procurement, admin platforms) ensuring data integrity and user adoption.
• Administer procurement card programs, payment processing, and reconciliation controls with PCI DSS compliance.
• Architect organizational change management, training, and communication strategies for system implementations.
• Provide executive coaching and guidance to managers navigating workforce transformation initiatives.
• Oversee administrative staff and ensure clear role definitions, accountability, and development.
• Establish tracking and reporting mechanisms to support transparency and planning.

Skills

Analytical skills

Communication skills

Interpersonal skills

Education

Bachelor's Degree

Master’s degree

Job description

Director of Business Administrative Solutions (HEO)

POSITION DETAILS

New York City College of Technology (City Tech) of the City University of New York (CUNY), a comprehensive college in downtown Brooklyn offering associate and baccalaureate degrees, invites applications for a Director of Business Administrative Solutions to serve as a senior strategic leader in support of Administration and Finance operations.

Reporting to the Assistant Vice President of Administration & Finance, the Director of Business Administrative Solutions will oversee complex administrative portfolios, ensure regulatory and fiscal compliance, and lead enterprise-level process modernization and organizational change initiatives.

In addition to the CUNY Title Overview, the duties of the Director of Administrative Solutions will include but not be limited to:

• Provide strategic and operational oversight for core administrative functions, including purchasing, fiscal operations, campus services, asset management, and administrative support services.

• Partner with senior leadership to plan, implement, and evaluate division-wide initiatives aligned with institutional priorities to support strategic planning and decision-making.

• Serve as a senior liaison between Administration and Finance leadership and internal/external stakeholders.

• Develop and monitor performance metrics, resource allocations, and deliverables to ensure effective portfolio management.

• Lead and manage large-scale enterprise system initiatives (e.g., ERP, payroll, procurement, and administrative platforms), ensuring timely delivery, data integrity, and user adoption.

• Administer procurement card (P-Card) programs, payment processing, and reconciliation controls, and serve in designated compliance leadership roles related to PCI DSS (Payment Card Industry Data Security Standard), application security, and risk mitigation.

• Architect and deliver organizational change management, training, and communication strategies to support system implementation and process modernization.

• Provide executive coaching and guidance to managers navigating operational and workforce transformation initiatives.

• Oversee full-time and part-time administrative staff, ensuring clear role definition, accountability, and professional development.

• Establish and maintain tracking and reporting mechanisms (e.g., work request and service management systems) to support operational transparency and resource planning.

• Develop and execute comprehensive communication plans, including executive-level reports, briefings and analyses, to provide regular updates to senior leadership on operational status, emergency situations, compliance matters, and priority initiatives.

• Perform related duties as assigned.

QUALIFICATIONS

Bachelor's Degree and eight years' relevant experience required.

PREFERRED QUALIFICATIONS

• Master’s degree in Business Administration, Public Administration, or a related field preferred.

• A minimum of eight years of progressively responsible experience in finance, administration, operations, or enterprise systems management within a complex organization.

• Demonstrated experience in strategic planning, fiscal management, compliance oversight, and organizational change leadership.

• Exceptional analytical, communication, and interpersonal skills.

• Proven ability to manage multiple priorities in a fast-paced, highly regulated environment.

CUNY TITLE OVERVIEW

As a senior staff member in a Campus or University Executive's office, leads unit initiatives, participates in planning and setting priorities, and drives strategic initiatives to ensure their success.

• Participates in planning and in setting policies with responsibility for preparing aspects of strategic and operational plans. Participates in developing and executing performance management systems to evaluate progress.

• Works with other Campus and University units to oversee complex, high-priority projects, with responsibility for outcomes.

• Represents the Executive in Campus or University-wide activities and may act in his/her place when required.

• Independently carries out major responsibilities under the Executive's purview, such as monitoring and evaluating unit activities, financial planning and review, serving as chair of key committees, and communications with senior Campus or University management.

• May serve as Chief of Staff of a large Executive Office.

• Performs related duties as assigned.

Job Title Name: Administrative Executive Officer

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

$131,440 - $136,546. Salary commensurate with education and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

Open until filled, with review of resumes to begin on or after August 27, 2026.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32562

Location: NYC College of Technology

Job Type: Full-Time