Issuance, Policy Center and Manuals Team Lead / State Prog Admin Prin

State of Minnesota; Saint Paul (MN); On-site; USD 69,000 - 101,000; Full time

Benefits offered by this job

Telework options

Flexible hours

Job summary

State of Minnesota is seeking an Issuance, Policy Center & Manuals Team Lead for the DCYF Central Office. The role focuses on supervising the MAXIS/MEC² issuance team and managing policy questions from counties and tribes, while ensuring manuals reflect current laws and procedures.

The position also oversees the EBT contract and related procurement processes. The role requires strong leadership, policy interpretation skills, and experience with complex eligibility systems.

Qualifications

• Three (3) years of experience administering human services, public assistance, or other complex regulatory programs including interpreting program rules and guiding service partners.
• Experience leading, coordinating, or providing work direction to staff, including mentoring and coaching.
• Ability to interpret and apply federal and state laws, regulations, and policies to complex situations.
• Experience with complex information systems and understanding data relationships to support problem resolution.

Responsibilities

• Provide leadership to the MAXIS and MEC² issuance team to ensure benefits are issued timely and accurately.
• Monitor and enforce the EBT contract, ensuring performance standards are met and taking corrective actions as needed.
• Lead Policy Center to answer cash and food assistance policy questions from county and tribal agencies.
• Direct manuals staff maintaining policy and system procedures to reflect current laws and regulations.
• Oversee EBT card security, issuance, and inventory processes by state and county/tribal staff.
• Assist with RFP and procurement processes for EBT issuance services.

Skills

Leadership

Policy guidance

Communication

Team coordination

Problem solving

Tools

MAXIS

MEC²

MS Office

Job description

Issuance, Policy Center and Manuals Team Lead / State Prog Admin Prin

Working Title: Issuance, Policy Center and Manuals Team Lead / State Prog Admin Prin
Job Class: State Program Administrator Principal
Agency: Children Youth & Families Dept

• Job ID: 97559
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 10/20/2026 date. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.
• Date Posted: 10/13/2026
• Closing Date: 10/27/2026
• Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office MAPE
• Division/Unit: DCY - Central Office / DCYF TES LOCL
• Work Shift: Day Shift
• Work Hours: 8:00am - 4:00pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Telework (Within Minnesota or neighboring states) and flexible hours options are available.

This position serves as the Issuance, Policy Center & Manuals Team lead for cash and food assistance program benefits issued via MAXIS and MEC², cash and food assistance program policy questions received from county and tribal agencies, and maintenance of cash, food and employment services program policy and system procedure manuals. Under administrative direction, this position is responsible for leading, coordinating and delegating tasks assigned to these efforts. Under the leadership of the Issuance, Policy Center & Manuals Supervisor, the incumbent will also manage the Electronic Benefit Transfer (EBT) contract and oversee the contract procurement process.

Responsibilities include:

Provide leadership and direction to the MAXIS and MEC² issuance team (BENE) to ensure cash, food and child care assistance benefits are issued timely and accurately.

Manage, monitor and enforce the Electronic Benefit Transfer (EBT) contract to ensure performance standards are met and take corrective actions when necessary.

Provide leadership and direction to Policy Center team to answer cash and food assistance policy questions from county and tribal agencies.

Provide leadership and direction to manuals staff that maintain the Combined Manual, SNAP Employment and Training manuals and MAXIS system instructions to ensure they reflect current state and federal laws, statutes, regulations and system procedures.

Monitor and ensure EBT card security, issuance and inventory processes are followed by state and county/tribal agency issuance staff.

Assist with the Request for Proposal (RFP) and procurement process for EBT issuance services

Qualifications

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Three (3) years of experience administering human services, public assistance, or other complex regulatory programs which must include: interpreting program rules; providing guidance to service partners; and resolving program or system issues.

Experience must demonstrate the following:

Public assistance programs (such as cash assistance, SNAP, and child care assistance), including the ability to interpret and apply federal and state laws, regulations, and policies.

Leading, coordinating, or providing work direction to staff, including mentoring, coaching, and supporting workflow in a program or operations setting.

Review complicated policy or operational problems, identify workable fixes, and share the recommendations in a way that’s easy for all stakeholders to understand.

Complex information systems, including navigating eligibility, issuance, or case management systems and understanding data relationships to support problem resolution.

Applicants who meet the above experience requirements may be further evaluated based on the following during the interview process:

Strong written and verbal communication skills, including the ability to translate complex policy or technical information into clear and understandable guidance.

Ability to build and maintain effective working relationships with a wide range of partners, including county and tribal agencies, vendors, financial institutions, and internal program staff.

Ability to build collaborative relationships across diverse teams—such as counties, tribes, technical partners, financial institutions, and vendor representatives—and navigate differing perspectives to achieve shared solutions.

High-level written and verbal communication skills that support drafting clear policy language, updating manuals, and providing guidance to a broad range of stakeholders.

Preferred Qualifications

• Leading teams through workflow coordination, coaching, mentoring, or project leadership in a policy, operations, or service - delivery environment.
• Experience with MAXIS, MEC², MS office suite programs
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

• Reference check
• Criminal Background check
• Driver’s License Check
• Personnel File Review: all current and former public sector employees
• Additional assessment may be required during the interview process

About Children Youth & Families Dept

Our state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions.

This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership-driven policies, programs and practices.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.