ISR

TurnPoint Services; Tacoma (WA); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO

Zusammenfassung

Mercurio Heating & Air and G&G Heating, part of TurnPoint Services, are seeking an Inside Sales Representative to connect with customers, drive revenue, and guide home comfort system purchases. You will work with field technicians and service teams to uncover opportunities and manage follow-ups, delivering a 5-star customer experience from first contact to final sale.

The role requires at least two years in inside sales or customer service, excellent communication, and proficiency with CRM

Qualifikationen

• Minimum of two years in inside sales or customer service in home services.
• Excellent verbal and written communication skills.
• Proven ability to meet or exceed sales targets.
• Proficiency with Microsoft Office and CRM systems (Salesforce a plus).
• Strong organizational skills and data entry accuracy.
• Ability to collaborate with technicians and service teams to ensure a smooth sales process.
• Results-driven mindset with proactive customer engagement.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Build rapport and establish lasting relationships with customers to understand needs and recommend products or services.
• Conduct outbound outreach to follow up on leads, open estimates, canceled jobs, and completed jobs for potential service opportunities.
• Assist service technicians in offering additional services or system replacements while they are in the customer’s home.
• Create, maintain, and update a customer database within CRM or Excel with complete and accurate information.
• Serve as the main point of contact and liaison between clients and internal teams to ensure clear and timely communication.
• Receive and book new leads, explain company processes to new customers, and offer additional products or add-ons.
• Collaborate with sales and service teams to meet and exceed sales goals.
• Attend meetings and training sessions to strengthen product knowledge and sales skills.
• Track sales activities, manage follow-up schedules, and elevate customer concerns as needed to maintain satisfaction.

Kenntnisse

Outbound sales

CRM (Salesforce)

Customer relationships

Microsoft Office

Data entry accuracy

Team collaboration

Problem solving

Tools

Salesforce

Microsoft Office

Jobbeschreibung

Brand Overview

Mercurio Heating & Air and G&G Heating have proudly served the Seattle area for decades. Known for technical expertise, customer trust, and innovative service, these two brands bring together a legacy of excellence in the Pacific Northwest. As part of TurnPoint Services, employees gain the resources of a national platform while thriving in a supportive, locally rooted culture. We foster teamwork, training, and long-term career development. Join Mercurio + G&G — where Seattle’s trusted service builds lasting careers.

Role Overview

ISR (2025-1075)

Role Overview

The Inside Sales Representative plays a vital role in driving company revenue by connecting with customers, identifying opportunities, and guiding them through service and system purchase decisions. You’ll engage customers through outbound calls, emails, and texts, ensuring they receive a 5-star experience from the first contact to the final sale. This role requires a results-driven, detail-oriented professional who thrives in a fast-paced, team-oriented environment and enjoys helping customers find the right solutions for their home comfort needs.

You’ll work closely with field technicians, installers, and the service team to uncover sales opportunities, assist with follow-ups, and maintain strong customer relationships that reflect our company’s values and commitment to service excellence.

What You Bring

• Minimum of two years in inside sales or customer service, preferably in the HVAC, plumbing, electrical, or home services industry.
• Excellent verbal and written communication skills, with the ability to clearly explain products, services, and processes to customers.
• Proven ability to meet or exceed sales targets through effective communication and relationship-building.
• Proficiency with Microsoft Office and CRM systems (Salesforce experience a plus).
• Strong organizational skills with attention to detail and accuracy in data entry.
• Ability to work collaboratively with technicians, installers, and customer service teams to ensure a smooth sales process.
• Results-driven mindset with a proactive approach to customer engagement and problem solving.
• Ability to multitask effectively in a fast-paced environment while maintaining a high level of professionalism.

Key Responsibilities

• Build rapport and establish lasting relationships with customers to understand their needs and recommend appropriate products or services.
• Conduct outbound outreach to follow up on leads, open estimates, canceled jobs, and completed jobs for potential service opportunities.
• Assist service technicians in offering additional services or system replacements while they are in the customer’s home.
• Create, maintain, and update a customer database within CRM or Excel with complete and accurate information.
• Serve as the main point of contact and liaison between clients and internal teams to ensure clear and timely communication.
• Receive and book new leads, explain company processes to new customers, and offer additional products or add-ons.
• Collaborate with sales and service teams to meet and exceed individual and team sales goals.
• Attend and participate in meetings and training sessions to strengthen product knowledge and sales skills.
• Track sales activities, manage follow-up schedules, and elevate customer concerns as needed to maintain satisfaction.

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands‑on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

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