Comfort Advisor

TurnPoint Services; Olympia (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO and holidays

Job summary

Mercurio Heating & Air and G&G Heating, part of TurnPoint Services, seek a Comfort Advisor to meet homeowners in their residences and design tailored HVAC solutions. You will educate clients on energy efficiency, system performance, and our services to help them choose the right options for comfort and budget.

You will guide customers through proposals, close projects, and support growth while visiting attics, crawlspaces, and varying spaces.

Qualifications

• At least 5 years of sales experience.
• Ability to close deals and build relationships with homeowners.
• Experience presenting tailored HVAC solutions.

Responsibilities

• Meet with homeowners to assess HVAC needs and provide tailored comfort solutions.
• Build strong customer relationships by educating clients on products, services, and options.
• Serve as the primary point of contact throughout the project, ensuring 100% customer satisfaction.
• Develop sales proposals that are accurate, complete, and easily transferable to the installation team.
• Negotiate and close projects while driving sales to meet or exceed budgeted goals and support business growth.
• Maintain detailed records of all customer interactions in ServiceTitan.
• Collaborate with office and installation teams to ensure smooth, efficient project execution.

Skills

Sales experience

Customer relationships

Needs assessment

Communication

Physical stamina

Reliability

Education

High school diploma

Tools

ServiceTitan

Microsoft Office

Job description

Brand Overview

Mercurio Heating & Air and G&G Heating have proudly served the Seattle area for decades. Known for technical expertise, customer trust, and innovative service, these two brands bring together a legacy of excellence in the Pacific Northwest. As part of TurnPoint Services, employees gain the resources of a national platform while thriving in a supportive, locally rooted culture. We foster teamwork, training, and long-term career development. Join Mercurio + G&G — where Seattle’s trusted service builds lasting careers.

Role Overview

Comfort Advisor (2025-1049)

Role Overview

As a Comfort Advisor, you’ll be the trusted guide for homeowners, helping them create a more comfortable, efficient, and safe living environment. You’ll meet with customers in their homes, assess their heating and cooling needs, and design tailored solutions that fit their lifestyle and budget. Beyond presenting system options, you’ll educate homeowners on energy efficiency, system performance, and the benefits of our services—turning your expertise into solutions that truly make a difference in their daily lives, all while providing growth for your income and career.

What You Bring

• You bring at least 5 years of sales experience and a proven ability to close deals, even if HVAC is new to you.
• You excel at building authentic, positive relationships with residential customers.
• You enjoy guiding customers toward solutions that improve their comfort at home.
• Strong communication, organizational, and attention-to-detail skills come naturally to you.
• You are comfortable working in attics, crawlspaces, and lifting objects.
• Your work history demonstrates stability, consistent success, and a strong work ethic.
• You bring high levels of motivation, integrity, and physical aptitude to every interaction.

Key Responsibilities

• Meet with homeowners to assess HVAC needs and provide tailored comfort solutions.
• Build strong customer relationships by educating clients on products, services, and options.
• Serve as the primary point of contact throughout the project, ensuring 100% customer satisfaction.
• Develop sales proposals that are accurate, complete, and easily transferable to the installation team.
• Negotiate and close projects while driving sales to meet or exceed budgeted goals and support business growth.
• Maintain detailed records of all customer interactions in ServiceTitan.
• Collaborate with office and installation teams to ensure smooth, efficient project execution.
• Use Microsoft Office Suite for reporting, documentation, and communications.
• Attend company meetings and participate in product or vendor trainings.
• Work occasional evenings or weekends to accommodate customer schedules and seasonal demand.
• Maintain a professional and courteous demeanor with customers, coworkers, and vendors at all times.

Requirements

• High school diploma or equivalent required.
• Valid driver's license and clean driving record required.
• Ability to pass a background check and drug screen.

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to climb ladders, work in attics and crawlspaces, and be exposed to varying weather conditions.
• Possess valid drivers license

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.