ISP Field Applications Engineer II — Carrier-Grade Solutions
TP-Link Corporation Limited
14 days+
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Benefits offered by this job
Job summary
TP-Link Corporation Limited seeks a Level 2 ISP Field Application Engineer in Irvine, California. The role involves providing support for ISP broadband access products, including PON and Wi-Fi solutions. Candidates should have a Bachelor’s degree in a relevant field and 3+ years of experience in technical support, along with strong networking knowledge. The position offers a salary range of $95,000 - $125,000 and benefits including paid medical insurance and 401(k) contributions.
Qualifications
- 3+ years of experience in technical support or ISP environments.
- Strong understanding of networking protocols like TCP/IP and DNS.
- Hands-on experience with networking devices and ISP provisioning technologies.
Responsibilities
- Handle complex issues escalated from pre-sales and sales teams.
- Provide remote and on-site technical support for ISP deployments.
- Analyze technical requirements and support solution validation.
Skills
Networking protocols
Customer service
Technical solution design
Communication skills
Troubleshooting
Education
Bachelor’s degree in computer science, information technology, telecommunications, electrical engineering, or related field
Tools
Wi-Fi routers
PON (GPON/XGS-PON)
4G/5G FWA devices
Job description
TP-Link Corporation Limited seeks a Level 2 ISP Field Application Engineer in Irvine, California. The role involves providing support for ISP broadband access products, including PON and Wi-Fi solutions. Candidates should have a Bachelor’s degree in a relevant field and 3+ years of experience in technical support, along with strong networking knowledge. The position offers a salary range of $95,000 - $125,000 and benefits including paid medical insurance and 401(k) contributions.
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