ISB Service Technician

Redstone Federal Credit Union; Phoenix (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

Reddy Ice is seeking a Maintenance Technician to service and maintain in-store baggers and related equipment at customer sites and facilities in Phoenix, AZ. You will apply lean tools to drive improvements, work with blueprints, and collaborate with teams to keep production running smoothly.

The role demands safety-minded, detail-oriented technicians capable of troubleshooting, repairing, and performing preventive maintenance with a customer-centric approach.

Qualifications

• 2+ years repair/service experience in electrical, mechanical, refrigeration or plumbing.
• Working knowledge of low voltage controls and/or PLCs.
• Must have valid driver’s license and acceptable MVR.
• Journeyman certification/license or equivalent experience.
• Basic computer and handheld skills for SOP reporting.

Responsibilities

• Ensure ISB machines are operating to capacity to meet demand.
• Conduct service calls to troubleshoot and repair ISB machines including ice makers and baggers.
• Complete installations, replacements and removals of ISB at customer locations.
• Perform preventive maintenance SOP on ISB incl. descaling and sanitizing.
• Read blueprints and technical docs for proper maintenance.
• Work at customer locations, plants & DCs, and refurbishment centers.
• Attend technician trainings and learn new trade skills as directed.
• Maintain vehicle/tools/equipment and coordinate spare parts.
• Communicate effectively with store personnel to maximize ISB production.
• Suggest SOP improvements to Field Equipment Service Manager.

Skills

Safety first mindset

Team player

Customer service mindset

Lean principles

Education

High School diploma

Journeyman certification/license

Tools

Low voltage controls

Programmable logic controllers

Job description

Job Requisition

JR24498

Worker Time Type

Full time

Worker Sub-Type

Regular

Shift

Job Description

POSITION PURPOSE:

This position ensures Reddy Ice's In-store Baggers (ISB) are well-maintained and functioning properly. Demonstrates our "True North" attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.

DUTIES AND RESPONSIBILITIES:

1. Ensures ISB machines are operating to capacity and producing to meet customer demand.
2. Conduct service calls to troubleshoot and repair ISB machines including ice makers and baggers.
3. Completes installations, replacements, and removals of ISB at customer locations.
4. Performs preventive maintenance SOP on ISB including de-scaling and sanitizing of ice makers, inspection and replacement of worn bagger components, and maintaining overall cleanliness.
5. Basic understanding and application of blueprints, schematics, and technical documentation for the proper maintenance of production equipment.
6. Works at customer locations, Reddy Ice plants & DC's, and within refurbishment centers.
7. Regularly attends company sponsored technician trainings as required. Demonstrates the desire and ability to learn additional trade skills as directed by company.
8. Ensures that vehicle, tools, and equipment are in good working order. Maintains spare parts inventory on vehicle and communicates need for additional supplies.
9. Communicates effectively with store level personnel to maximize ISB production and effectively plan for periods of peak demand. Drives a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.
10. Communicates opportunities for SOP improvement to the Field Equipment Service Manager. Contributes to peer discussions regarding equipment maintenance and cleanliness best practices via video conference, conference calls, and through other technology.
11. Displays a professional and courteous attitude to co-workers, managers, and the general public at all times. This includes, operating company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual.
12. Able to work in a team environment and assist co-workers or managers with other duties as required.
13. Make and assume other duties and responsibilities required or assigned by management.
14. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
15. Maintain high safety standards. Safety is personal for us all.

ESSENTIAL MENTAL FUNCTIONS AND SKILLS

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to work in a constant state of alertness and safe manner
• Ability to work in an unfatigued state
• Ability to accurately gauge lengths of time and distance
• Ability to quickly store and recall instructions in one's short term memory
• Ability to concentrate and perform tasks involving high levels of cognitive function and judgmentAbility to cope with sudden changes in surrounding and/or emergency situations and/or alarms
• Demonstrate a caring, committed and concerned attitude about safety
• Possess fast reflexes and unimpaired coordination and ability to rapidly respond to stimuli
• Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform required functions
• Ability to take prompt and appropriate response to operating conditions

SUPERVISORY RESPONSIBILITY:

None

EDUCATION AND EXPERIENCE:

• Minimum 2+ years repair/service experience in electrical, mechanical, refrigeration, or plumbing role required.
• Working knowledge of low voltage controls and/or programmable logic controllers.
• Must have valid driver's license (operator's/Class C) and an acceptable MVR - will be required to use company vehicle at times.
• Maintain internal company testing requirements above 80% for all company Tech 1 level training courses.
• High School diploma, Journeyman Certification/License in Electrical, Plumbing, Mechanical Disciplines, or equivalent experience required.
• Basic computer and handheld skills needed and ability to follow reporting SOPs via handheld.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Minimal travel with potential for overnight. Weekend, night, and holiday work is a requirement of the position. Will perform work in retail stores; frequently driving between retail stores and plant location. Must be able to lift 60 pounds and utilize installation lift equipment. Ability to climb ladders and work with power tools. Overtime may be required. Work is conducted in a fast-paced, rapidly changing environment. The ability to manage stress, build professional and collaborative relationships and reason through complex business situations is essential.

Location

Phoenix

City:

Phoenix

State:

Arizona