IS Support Services Specialist Intermediate

Baptist Health; Corbin (KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Baptist Health Corbin is seeking an IS Support Services Specialist Intermediate to provide frontline IT support across the hospital, clinic practices and remote employees in the market. You will troubleshoot hardware, software, and some clinical applications, document solutions, and coordinate with IT teams to maintain system availability and support patient care across locations.

Responsibilities include analyzing user needs, updating procedures, and assisting in local and systemwide IT

Qualifications

• Bachelor’s degree or two years related experience, or one year direct experience in lieu of degree.
• Driver’s license required.

Responsibilities

• Provides highly responsive first and second-tier IT support to end users in hospital, clinics, and related facilities.
• Troubleshoots hardware, software, and some clinical applications; documents solutions and updates procedures as needed.
• Coordinates with IT teams to deploy and support healthcare applications and ensure system availability to support patient care.

Skills

IT support experience

Driver's license

Education

Bachelor's degree

Job description

IS Support Services Specialist Intermediate### IS Support Services Specialist IntermediateApply: Corbin, KY: Full time: Posted Today: R26107481**Summary****Job Description:*****Baptist Health Corbin is looking for an IS Support Services Specialist Intermediate to join our team!*** Provides highly responsive first and second-tier IT support to end users within the hospital, physician practices, and other related healthcare facilities within the market. Support scope includes but is not limited to computer hardware and related equipment, general software and application installation and support, and some clinical application and hardware support. Analyzes user needs, documents solution requirements, and revises or develops processes or procedures as necessary. Coordinates with other Baptist Health IT infrastructure and application teams to deploy and support healthcare applications to ensure system availability, and ultimately support patient care. Under general direction, may formulate/define project scope and objectives based on application specifications and user defined needs. May assist in the implementation of both local and systemwide IT project initiatives with hospital implications. Support oversight includes users and equipment in the following locations:* Main hospital campus* Associated clinical and support facilities in the surrounding market, often off of the main hospital campus, such as diagnostic centers, surgery centers, labs, etc.* Baptist Health Medical Group physician practices and remote clinic locations* Remote support for work-from-home Baptist employees within the market* Collectively, this often includes a large geographical area within the counties surrounding the main hospital. Both remote and on-premise support may be in scope ***Qualifications:***Bachelor’s degree two years job- related experience, or one-year direct experience in lieu of degree.Driver's license. ### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*### Baptist Health is an *Equal Employment Opportunity* employer.