IS Epic Manager - Patient Experience

Ochsner Clinic Foundation; New Orleans (LA); Presencial; USD 95.000 - 130.000; Jornada completa

Descripción de la vacante

Ochsner Health is seeking a Manager to oversee Epic application development and production support, guiding day-to-day team dynamics, prioritization, and project lifecycle decisions. The ideal candidate will mentor staff and drive strategic delivery across complex healthcare IT initiatives.

Required seven years in healthcare or project/team management, including supervisory experience, with a focus on large-scale system integrations or major software projects.

Formación

• Must have data entry and information retrieval skills.
• Effective verbal and written communication, professional presentation.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal, coaching and mentoring abilities.
• Budget and schedule management to engage business stakeholders.
• Problem solving and continuous process improvement capabilities.
• Ability to prioritize multiple projects and manage time effectively.

Responsabilidades

• Manages projects effectively to meet client requirements.
• Delivers applications that adhere to standards and support initiatives.
• Leads and develops team members to reach full potential.
• Participates in activities for personal growth and development.
• Interacts with customers strategically and effectively.

Conocimientos

Data entry

Verbal communication

Written communication

Interpersonal skills

Coaching & mentoring

Budget management

Schedule management

Problem solving

Time management

Client service

Negotiation

Flexibility

Educación

High school diploma or equivalent

Bachelor's degree in Healthcare or Business Administration or related field

Herramientas

Epic

Microsoft Office

Descripción del empleo

Exceptional care starts with exceptional people.

For us, this is more than a job- it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

The Manager manages Epic application and assumes responsibility for new development and existing production support; manages day-to-day individual and team dynamics, work prioritization, fiscal stewardship, and management of all aspects of a project life cycle. The Manager provides mentoring and coaching associated with performance development and project management and makes decisions that influence the project on a large scale.

Education

Required -High School diploma or equivalent

Preferred - Bachelor's degree in Healthcare or Business Administration or related field

Work Experience

Required -7 years related healthcare or project and team management experience including two years in a supervisory/management capacity (experience should include leading large, complex system integration efforts or large software application projects)

Preferred -Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Strong partnering, coaching, and mentoring skills.
• Strong budget and schedule management skills ensuring the business community is engaged in the project.
• Problem solving skills and continuous process improvement skills.
• Time management skills and the ability to prioritize multiple projects simultaneously.
• Ability to remain dedicated to client service.
• Judgment skills to think clearly in complex, dynamic situations.
• Strong organizational skills with attention to detail.
• Negotiation skills to work with various parties towards a mutually acceptable business solution.
• Ability to work flexible schedule, such as evenings, nights, weekends, extended shifts, etc.

Job Duties

• Manages projects effectively to meet client requirements.
• Delivers applications that adhere to standards and support initiatives.
• Leads and develops team members to reach full potential.
• Participates in activities for personal growth and development.
• Interacts with customers strategically and effectively.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.