IS Epic Specialist - Imaging

Ochsner Health; Shreveport (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ochsner Health is seeking an Epic Education and End‑User Support professional to guide end users through onboarding, training, and ongoing use of Epic systems. You will collaborate with clinical and IT teams to optimize workflows and ensure user adoption.

The role requires strong communication, project management, and flexibility to work across departments; a background in healthcare IT and Epic experience is preferred. This on-site opportunity offers growth within a leading health system.

Qualifications

• Proven ability to communicate complex concepts clearly in writing and verbally.
• Strong organizational and project management skills with attention to detail.
• Experience supporting Epic software and healthcare IT workflows preferred.

Responsibilities

• Provides Epic education and end‑user support during onboarding and implementation phases.
• Partners with customers and end users to assess goals and needs.
• Helps identify problems and assist in resolution activities.
• Maintains expertise in Epic applications and enterprise workflows.

Skills

Excellent business writing

Public speaking

Interpersonal skills

Project management

Time management

Analytical thinking

Ability to travel

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Epic Systems

SharePoint

Microsoft Office

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job provides technical expertise, workflow training and support to end users in multiple settings. Participates in/leading usability testing, Epic implementations, efficiency sessions, formal classroom training, one‑on‑one education, department‑based education sessions, troubleshooting and problem resolution. Consults with users to identify current‑state operating goals to optimize the Epic systems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - High school diploma or equivalent.

Preferred - Bachelor’s degree.

Work Experience

Required - 3 years of experience in education, healthcare, information technology, customer service or related field;

OR

1 year of Epic experience;

OR

Bachelor’s degree.

Preferred – 1 year of Epic software experience.

1 year of EMR implementation experience.

1 year of relevant project management experience.

1 year of clinical experience.

Knowledge Skills and Abilities (KSAs)

• Excellent business writing, interpersonal, written and public speaking skills.
• Proficient in Microsoft SharePoint, working knowledge of Microsoft Office, and ability to use technology and explain it to others.
• Ability to work with frequent interruptions and changing priorities.
• Organizational, time management, and project management skills and ability to prioritize multiple projects and meet required deadlines.
• Analytical skills and ability to use logical thought processes in order to formulate solutions to problems.
• Ability to work variable hours, including nights, weekends, and extended shifts and drive at night.
• Ability to travel throughout and between facilities (which may include overnight stay).

Job Duties

• Provides Epic education and end‑user support during and after the implementation/onboarding process.
• Partners and communicates with assigned customers and end users to assess goals and needs.
• Participates in problem identification and resolution activities.
• Maintains expertise in assigned Epic applications, enterprise‑wide applications, and departmental workflows.
• Provides support for Epic implementations, relevant applications, and organizational initiatives.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance‑related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Please refer to the job description to determine whether the position you are interested in is remote or on‑site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.