IS Desktop Support Specialist

Heart of the Rockies Regional Medical Center; Salida (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

Heart of the Rockies Regional Medical Center (HRRMC) is seeking a Desktop Support Specialist to join our Information Systems team on site in Salida, Colorado. The role supports desktop computers, applications, and related technologies to ensure smooth daily operations in our healthcare setting.

We offer competitive pay and a comprehensive benefits package, with pre-employment checks including background and drug screening. Equal Opportunity Employer. Employment is on-site at HRRMC in Salida.

Qualifications

• One to three years of IS systems support experience or equivalent combination of education and experience.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to assist with resolutions to issues.

Responsibilities

• Serve as the first point of contact for staff seeking technical assistance.
• Manage and prioritize the IT support ticket queue.
• Install, configure, and test computer systems, software, and peripherals.
• Diagnose and resolve unique, nonrecurring technical issues with minimal supervision.
• Collaborate with users and IT colleagues to troubleshoot hardware, software, and network-related issues.
• Document support activities and maintain records of configurations, issues, and solutions.
• Uphold IT policies and ensure adherence to security and operational procedures.

Job description

THIS IS NOT A REMOTE POSITION - IT IS LOCATED ON SITE IN SALIDA, CO

We are seeking a Desktop Support Specialist to join our Information Systems team and play a key role in delivering exceptional end-user support. This role plays a vital part in ensuring smooth daily operations by supporting desktop computers, applications, and related technologies within established organizational standards.

Discover Your Career in the Heart of the Rockies! At Heart of the Rockies Regional Medical Center (HRRMC), we’re more than just a healthcare facility—we’re a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state-of-the-art medical services, including emergency care, surgery, imaging, and much more. Our mission is clear: to provide high-quality, patient-centered care while fostering the well‑being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members.

Key Responsibilities

• Serve as the first point of contact for staff seeking technical assistance
• Manage and prioritize the IT support ticket queue
• Install, configure, and test computer systems, software, and peripherals
• Diagnose and resolve unique, nonrecurring technical issues with minimal supervision
• Collaborate with users and IT colleagues to troubleshoot hardware, software, and network‑related issues
• Document support activities and maintain records of configurations, issues, and solutions
• Uphold IT policies and ensure adherence to security and operational procedures

Education and/or Experience

• One to three years of IS systems support experience; or equivalent combination of education and experience
• Ability to define problems, collect data, establish facts, and draw valid conclusions to assist with resolutions to issues and problems.
• Must be able to apply a high level of understanding to carry out detailed and involved written or oral instructions

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well‑being. For details about our benefits, visit our Benefits Guide.

Employment offers are contingent upon successfully fulfilling all pre‑employment requirements, including a background check, drug screening, and verification of current immunizations.

Equal Opportunity Employer