IS Computer Support Technician

GDH; Oklahoma City (OK); On-site; USD 18,000 - 35,000; Full time

Job summary

GDH is seeking a proactive IS Computer Support Technician II for a full-time position in Oklahoma City. The role involves troubleshooting various computer systems, providing user support, and working independently within a dynamic team. Ideal candidates will have at least 24 credit hours in Computer Science and three years of relevant IT experience.

Qualifications

• At least three years of relevant experience in IT support.
• Willingness to travel as needed.
• Ability to lift/move up to 30 pounds.

Responsibilities

• Diagnose and troubleshoot hardware and software issues.
• Maintain and manage hardware and software configurations.
• Provide end-user support to ensure high customer satisfaction.

Skills

Problem-solving

Customer service

Analytical skills

Education

24 college credit hours in Computer Science or related field

Tools

Diagnostic tools

Job description

2 weeks ago Be among the first 25 applicants

Federal Technical Recruiter | Strategic Delivery Center

Job Description:
Our client is hiring highly skilled and experienced IS Computer Support Technician II to join their team. This role is crucial for ensuring the efficient and effective support of their computer systems. Including personal computers, local area networks, client workstations, and other devices. A successful candidate will be responsible for implementing, maintaining, and troubleshooting various types of computer systems and related equipment. This is a full-time position that requires a proactive approach and the ability to work independently within a dynamic team environment.

Responsibilities:

• Diagnose and troubleshoot hardware and software issues using advanced diagnostic tools and troubleshooting techniques.
• Maintain and manage hardware and software configurations, including installations, patches, updates, and configurations for operating systems and applications.
• Coordinate with team members to analyze computer performance and make recommendations for enhancing system functionality and efficiency.
• Provide end-user support and assistance, ensuring timely resolution of issues and high levels of customer satisfaction.
• Adhere to scheduled support activities and meet project deadlines consistently.
• Act as a point of escalation for complex technical and customer-related issues, providing expert guidance and support.
• Participate in and conduct training sessions, workshops, seminars, and conferences to stay updated with the latest technology and advancements.
• Offer mentorship and guidance to junior staff members, fostering a collaborative and growth-oriented team environment.
  

Qualifications:

• Minimum of 24 college credit hours in Computer Science or a related field.
• At least three years of relevant experience in information technology support, troubleshooting, and systems maintenance.
• Alternatively, five years of hands-on experience in IT technical support roles.
• Proficiency in using diagnostic tools and software for troubleshooting hardware and software issues.
• Strong understanding of operating systems, computer applications, and networking technologies.
• Excellent problem-solving skills with a keen analytical mindset.
• Exceptional customer service skills and the ability to communicate technical information to non-technical users.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Willingness and ability to participate in job-related travel as required.
• Capability to occasionally lift and/or move up to 30 pounds as part of job duties.
  
  

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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