IRD Server

Casa Madera West Hollywood; West Hollywood (CA); On-site; USD 24,797,000 - 35,818,000; Full time

Job summary

Casa Madera West Hollywood is seeking an enthusiastic In Room Dining Server to provide timely, friendly service to hotel guests. You will collaborate with the kitchen and hotel staff to ensure order accuracy, timely delivery, and guest satisfaction.

Responsibilities include delivering orders, communicating options for tray removal, and maintaining a clean, professional dining setup. A flexible schedule, including nights and weekends, is required to excel in this role.

Qualifications

• Experience in in-room dining preferred.
• Strong multitasking abilities required to manage guest requests.
• Excellent communication and professional appearance are essential.

Responsibilities

• Deliver food and beverages to hotel guests in-room promptly and courteously.
• Explain menu options and assist with special requests.
• Clear tables and assist with room-service setup and clean-up.
• Take and relay orders accurately by phone and in person.
• Flexibility to work nights, weekends, and holidays.
• Perform other related duties as assigned.

Skills

Multitasking

Strong work ethic

Excellent communication

Professional appearance

Guest experience focus

In Room Dining experience

Cocktails & wine knowledge

Confidentiality

Availability nights/weekends/holidays

Stamina to stand > shifts

Job description

Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection.
Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements.
Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape. Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection.
Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements.
Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape.

In Room Dining Servers are responsible to take orders, and deliver food to hotel guest in a timely, friendly and efficient manner providing an exceptional guest experience. IRD Server works closely with the kitchen and hotel staff. IRD Servers must go above and beyond for each guest as well as take on the responsibility of ensuring all items are billed appropriately and payment is properly secured and handled.

Responsibilities

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guest room in a timely manner to ensure proper food quality.

• Communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.

• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.

• Answers and takes phone orders using proper standards and etiquette

• This position requires an applicant with a flexible schedule and the ability to work all shifts, including overnight, weekends and holidays.

• Performs other related duties as assigned

Qualifications

• Exhibit strong multitasking abilities

• Posses a diligent work ethic

• Excellent Communication skills

• Maintain a clean and professional appearance which is clean and polished and represents the brand appropriately

• Display the ability to forecast and anticipate the needs of our guests

• Experience in a In Room Dining preferred

• Knowledge in cocktails, spirits and wine, in-depth knowledge of food menu and its preparation

• Ability to maintain confidentiality of guest information

• Available to work nights, weekends and holidays

• Must be able to stand for the duration of shifts and lift up to 35lbs

We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.

Compensation: Minimum Wage