IPT Help Desk Admin (Full-time) - Information Technology (IT) (Boulder, CO)

Boulder Medical Center; Boulder (CO); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical / dental / vision

Company-paid life insurance

401(k) and PTO

Six paid holidays annually

Job summary

Boulder Medical Center is seeking IT professionals to join our IPT Help Desk team in Boulder County. This full-time, in-person role requires coming to clinic locations around Boulder County and supports hardware, software, EHR, and networking tasks.

You will work 40 hours per week, Monday through Friday, in a collaborative healthcare setting. Ideal candidates have 2-3 years in IT within a large networked environment, healthcare IT experience preferred, and strong verbal/written communication

Qualifications

• Bachelor's degree in Computer Science or related field.
• 2-3 years of IT experience in a large networked environment.
• Healthcare IT experience preferred.
• Strong problem-solving and communication skills.
• Ability to prioritize and adapt to changing priorities.

Responsibilities

• Respond to Tier 1 and 2 helpdesk requests for hardware, software, and peripherals.
• Support PBX related issues and 3cx software.
• Troubleshoot EHR software and desktop hardware.
• Maintain hardware/software inventory and assist with OS installations.
• Collaborate with IT on projects like patching, network expansion, telephony, and infrastructure.
• Participate in on-call rotations.

Skills

Self-starter

Prioritization

Verbal communication

Written communication

Patience

Flexibility

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Windows

Cisco networking

VMware

Citrix

SAN technologies

Job description

Job Description

Do you enjoy working with friendly and helpful people in a positive work environment? Are you ready to embrace a career that offers a variety of learning opportunities? Are you looking to make a positive impact on peoples' lives in our community?

Job Description

Do you enjoy working with friendly and helpful people in a positive work environment? Are you ready to embrace a career that offers a variety of learning opportunities? Are you looking to make a positive impact on peoples' lives in our community?

Consider a career at Boulder Medical Center (BMC). We are 100% privately owned and Physician operated, we provide care in over 20 different specialties, have 90+ providers practicing today, we employ 325+ Healthcare Professionals, and we have locations through-out Boulder County, CO.

Summary

Boulder Medical Center (BMC) is currently seeking Information Technology (IT) professionals to join our team as a IPT Help Desk Amin! This position will work full-time 40 hours per week on Monday through Friday. This is an in person position and you must be able to come into clinic locations located around Boulder County.

Job Perks

• Full-time employees are eligible for medical / dental / vision, flexible spending, company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Day shift schedules are Monday through Friday.
• Experience working in both primary care and specialty care clinics.

Job Duties

• Responds to Tier 1 and Tier 2 level Helpdesk requests with hardware, software, laptops, tablets and peripherals.
• Assists with PBX requests. This would entail helping clients for any 3cx related issues
• Provides troubleshooting expertise with EHR software and basic desktop hardware
• Maintains hardware and software inventory for all BMC computers, tablets, laptops and servers. Participates as a team-member for the configuration and installation of workstation and server operating systems and applications.
• Performs technical review and analysis recommending technology solutions and direction as needed.
• Provides support for printing issues.
• Performs on-call rotations based on the needs of the medical center.
• Works closely with other IT members on various projects including patching, network expansion, network routing and switching, telephony, infrastructure, etc.

Required Experience

• Must be a self-starter able to prioritize and execute tasks, meet deadlines, and work independently within a small team.
• Must be able to define problems, collect data, establish facts and draw valid conclusions when problem solving.
• Must be able to manage constantly changing priorities of a highly complex nature.
• Must possess advanced level knowledge and understanding of Microsoft operating systems, back-office solutions and tools.
• Working knowledge of Cisco networking, VMWare, Citrix and SAN technologies strongly desired.
• Must possess excellent verbal and written communication skills.
• Must be able to demonstrate patience and flexibility when responding to end-user needs and requests.

Education

• Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent combination of experience and/or education, preferred.

Experience

• Must have 2-3 years' experience analyzing, planning and supporting systems in a large networked environment, preferred. IT experience in a healthcare setting, highly desired.

Hiring Salary Range

• $27.08 - $33.85 hourly; depending on experience.

Location:

• Boulder, CO

This position will be posted three (3) day, and subsequently until filled.

Keyword: EHR, EMR, IT, Support Analyst, Information Systems, Technical Support Analyst, System Administrator, IPT, Help Desk, Desk Support, help desk Technician, service desk, technical ...