IoT Technical Support Engineer – Hardware & Cloud

WilioT Ltd; Dallas (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

An innovative technology company in Dallas is seeking a Technical Support Engineer responsible for resolving technical issues within their Ambient IoT ecosystem. You will troubleshoot hardware, firmware, and cloud software complexities while managing customer communications and case documentation. The role requires SQL proficiency and strong technical communication skills. It offers the flexibility of remote/hybrid work, with a requirement to be in the office three days a week.

Qualifications

• Bachelor’s degree or relevant certifications and job experience.
• Experience in a technical, customer-facing role.
• Ability to troubleshoot multi-layered systems.

Responsibilities

• Own the lifecycle of customer technical issues.
• Perform troubleshooting across the entire stack.
• Utilize Grafana to monitor system health.

Skills

Troubleshooting complex systems

SQL proficiency

Technical communication

Customer-facing experience

Education

Bachelor’s degree in a related area

Tools

Salesforce

Databricks

Job description

An innovative technology company in Dallas is seeking a Technical Support Engineer responsible for resolving technical issues within their Ambient IoT ecosystem. You will troubleshoot hardware, firmware, and cloud software complexities while managing customer communications and case documentation. The role requires SQL proficiency and strong technical communication skills. It offers the flexibility of remote/hybrid work, with a requirement to be in the office three days a week.