IoT Customer Success Lead

Paylocity; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Waites Sensor Technologies is seeking a Customer Success Manager to represent the brand professionally and build strong relationships with our customers. You will own onboarding, drive customer satisfaction, and proactively engage clients to maximize value from our IoT solutions.

The role emphasizes exceptional communication, problem solving, and collaboration with internal teams to meet client needs in a fast-growing environment. Onsite work in Cincinnati, OH is required.

Qualifications

• Desire to develop customer relationship skills; 2-3 years of past client service or sales experience preferred.
• Proficiency with software-based tools and general computer skills.

Responsibilities

• Represent the Waites brand professionally to customers.
• Achieve high customer satisfaction and loyalty at all times.
• Manage onboarding for new customers to ensure success with their investment.
• Proactively engage customers via calls and emails to address needs.

Skills

Customer relationship skills

Sales experience

Computer skills

Education

BS/BA (4-year degree)

Tools

CRM software

Job description

Waites Sensor Technologies is seeking a Customer Success Manager to represent the brand professionally and build strong relationships with our customers. You will own onboarding, drive customer satisfaction, and proactively engage clients to maximize value from our IoT solutions.

The role emphasizes exceptional communication, problem solving, and collaboration with internal teams to meet client needs in a fast-growing environment. Onsite work in Cincinnati, OH is required.