IOC Operations Leader | Dispatch & Irregular Ops

American Airlines; Fort Worth (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines in Fort Worth, TX, invites a seasoned operations leader to join the Integrated Operations Control (IOC) team. You will supervise dispatchers, coordinate across stakeholders, and drive strategy for irregular operations while ensuring regulatory compliance and safety standards.

Ideal candidates bring 5+ years leading large teams in technical or airport operations, with a strong emphasis on collaboration, risk management, and cost-efficiency.

Qualifications

• Bachelor's or Master's degree or equivalent training/experience.
• 5+ years of leadership experience leading large teams in Technical Operations, Integrated Operations Control, Airport Operations, or Cargo, including unionized frontline workgroups.
• DOT drug and alcohol testing completed; previous employers may be contacted to verify violations or refusals in the prior two years.

Responsibilities

• Leads and serves a large and complex organization through coordination with multiple stakeholders, individual contributors, and front-line team members
• Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the overall airline operation
• Establishes the Airline’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
• Ensures AA remains in compliance with all governmental requirements, e.g., OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
• Advocates for passenger’s interests to satisfy DOT 259 Enhanced Protections for Airline Passengers regulations
• Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
• Demonstrates and cultivates collaborative relationships across all workgroups and teams
• Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

Skills

Leadership experience

Stakeholder coordination

Strategic thinking

Communication skills

Negotiation skills

Pressure handling

Travel readiness

Team building

Education

Bachelor's or Master's degree

Job description

American Airlines in Fort Worth, TX, invites a seasoned operations leader to join the Integrated Operations Control (IOC) team. You will supervise dispatchers, coordinate across stakeholders, and drive strategy for irregular operations while ensuring regulatory compliance and safety standards.

Ideal candidates bring 5+ years leading large teams in technical or airport operations, with a strong emphasis on collaboration, risk management, and cost-efficiency.