IOC Coordinator

Vantage Group; New York (NY); On-site; USD 60,000 - 72,000; Full time

Job summary

Vantage Group, a global leader in airport and transportation investment, seeks an Integrated Operations Center (IOC) Coordinator for JFK Terminal 7. This onsite role oversees day-to-day terminal operations, gate planning, and incident response to ensure safety and efficiency.

You will coordinate with airlines, TSA, and authorities, monitor security and terminal systems, and maintain accurate incident records. The position offers NYC-based compensation and growth within a global organization.

Qualifications

• Excellent written and verbal communication; strong organizational skills.
• Ability to work under pressure in a fast-paced, highly regulated environment.
• Experience coordinating operations in airport/terminal settings is a plus.

Responsibilities

• Gate planning and ramp coordination with ground operations.
• Monitor and update flight information screens and terminal communications.
• Respond to terminal events, breaches, and guest services concerns.
• Coordinate with airlines, TSA, CBP, and government agencies.
• Maintain incident logs and generate reports for process improvements.

Skills

Strong communication

Business acumen

Analytical skills

PowerPoint skills

Safety awareness

Lift up to 50 lbs

Independent self-starter

Calm under pressure

Airport operations experience

Education

High school diploma

Relevant university or college degree preferred

Job description

Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services. Since 1994, Vantage's corporate and network-wide team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges at every network location. Over three decades, Vantage has built a track record of creating customized solutions to transform airports and transportation centers that benefit the passengers, stakeholders, and communities they serve. Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors. Visit vantagegroup.com to learn more.

The Role

The Integrated Operations Center (IOC) Coordinator is responsible for the day-to-day operation of the airport terminal. This role will be responsible for critical priorities including gate planning, terminal coordination, trouble‑shooting issues, effective handling of irregular operations, monitoring critical systems, responding to calls from both internal and external stakeholders, dispatching resources as needed as well as conducting terminal safety inspections. This role is critical for ensuring operational efficiency, safety, and regulated compliance; all to help provide a seamless passenger and guest experience.

Major Duties and Responsibilities

• Gate planning, ground to aircraft communications and ramp coordination operations.
• Ensuring flight information screens are updated as required and terminal communication.
• Monitoring terminal activities and takes appropriate steps to mitigate any safety, security or other issues and concerns as they arise.
• Responds to:
• Terminal and airside events including breaches and guest services concerns.
• Operations Center calls, emails from customers, airport terminal tenants and government regulating agencies.
• Monitoring and responding to alerts from multiple technological systems — both security and non-security — within the operations center.
• Responsible for Security CCTV monitoring, alarm response, and investigations of breaches and terminal access control.
• Curbside and airside management.
• Coordination with on‑site government personnel to help resolve concerns relating to terminal operations. Managing incidents with emergency response personnel, other departments, government authorities, and service providers.
• Maintaining records of all incidents in the electronic Operations log and analyzes Operations log entries to identify areas for improvement to the overall passenger experience. Documenting and maintaining shift records and ensuring equipment/systems remain functional.
• Identifying and reporting any areas of underperformance; both in terms of internal processes and from external partners or stakeholders.
• Monitoring BMS, FAS, SCADA and other systems for alarms, trouble and status as required.
• Fielding support calls from terminal stakeholders (Airlines, Ground handling, Commercial tenants, TSA, CBP, etc.)
• Creating, managing and tracking the status of work orders in applicable system.
• Supporting SOP development and reviewing existing procedures specific to the operations center function.
• Other duties and responsibilities commensurate with the position may be assigned.

About You

You have:

• A preference for working with an entrepreneurial focused and fast-paced team
• Strong communication (both written and verbal)
• Demonstrated business acumen coupled with strategic, analytical and creative skills
• Strong computer and presentation skills (Microsoft PowerPoint and similar programs)
• A passion for learning new systems and aviation industry specific information
• Ability to carry/lift, move, transport and position items weighing up to 50 lbs
• You are an independent self-starter, calm under pressure and you are motivated to apply your practical experience, technical expertise and innovative ideas to the success of the project

Even better if you have one or more of the following:

• 2+ years in an operations administration or customer service role, preferably in an aviation or airport setting
• Previous experience in an airport terminal, transportation logistics, or a similar operational environment.
• Current or previous terminal management experience.
• Previous experience working effectively in a highly regulated, structured or government-based work environment
• Previous experience interacting with internal terminal systems (BMS, FAS, SCADA, etc.)
• Familiarity with safety procedures and environment regulations

Education and additional qualifications

• High school graduation; relevant university or college degree preferred.
• Excellent written and verbal communications combined with critical thinking skills.
• Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks.
• Ability to work in a high-pressure environment and diffuse and manage situations as they arise.
• Ability to obtain appropriate security clearance and other associated authorization status may be required.

Primary Work Location: JFK Airport – Terminal 7 This is an onsite position; employees will need to be located in, or near, New York City with a preference for candidates based in Queens.

Employee Status: Regular - Full-Time Employee

What we offer

In addition to competitive compensation, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark within our organization. If you share our sense of adventure, come, and join us for the journey.

Compensation: The expected annual compensation for this position includes a base salary plus eligibility for an annual incentive. US (NYC) $60,000 - $72,000 (USD)

AI Disclosure: We may use artificial intelligence-powered tools to support candidate sourcing. All applications are reviewed by our Talent Acquisition and Hiring teams, and all selection and hiring decisions are made by human decision-makers.

Vacancy Disclosure: This posting is for a new vacancy.

Applicants must be currently authorized to work for any employer in the U.S. or Canada. We are currently unable to sponsor, or take over sponsorship of, an employment Visa at this time.

At Vantage Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.

Accommodation for Applicants

We are committed to providing an inclusive and accessible hiring experience. If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail]

We will work with you to provide appropriate support, and requesting an accommodation will not affect your consideration for employment.

For more information about Vantage Group, please visit: www.vantagegroup.com