Investor Services Specialist

Standish Management UK; San Francisco (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

Standish Management UK in San Francisco is looking for an Investor Services Specialist to engage with clients and investors, ensuring a superb experience in fund administration services. Key responsibilities include managing client requests, assisting with financial reporting, and maintaining investor CRM information.

The ideal candidate will have a Bachelor’s Degree, proficiency in Microsoft Office, and experience in a client-oriented office environment.

Compensation range is $65,000 - $70,000 annually based on experience and qualifications.

Qualifications

• Bachelor's Degree required.
• Experience in a client-oriented environment, preferably in finance.
• Proficiency in Microsoft Office applications.

Responsibilities

• Respond to client and investor requests.
• Assist with financial and tax reporting projects.
• Compile and organize investor CRM information.

Skills

Client-oriented experience

Proficiency in Microsoft Office

Detail-oriented

Interpersonal communication skills

Project management

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Outlook

Job description

We are a provider of specialized fund administration services for Managers and General Partners of private equity funds, specifically: Buy‑out, Venture Capital, Real Estate and Fund‑of‑Funds. For new General Partners, we provide consulting services to help accelerate the launch of their funds in addition to our full fund administration services. For established General Partners, we provide administration services and technology to whole fund families or select funds, to help scale their fund operations rapidly and efficiently.

Exciting opportunity for a client services professional to join a rapidly growing fund accounting firm. The Investor Services Specialist plays a key role in client engagement, building client relationships and working with engagement teams to provide an excellent experience for our clients and their investors.

Responsibilities

• Respond to client and investor requests including but not limited to:
  • Granting access to the investor portal
  • Updating investor information
  • Assisting with new investor onboarding
  • Financial information questions
  • Assist with completing audit documents
• Assist with ad-hoc projects such as:
  • Financial and Tax reporting
  • Capital call and distribution tracking
  • Wire preparation
• Compile and organize investor CRM information with updated and accurate client information
• Communicate and provide information to the technology team to set up client portals
• Run Anti‑Money Laundering (AML) reports and update AML database as needed
• Provide general administrative support to the engagement team and Onboarding team by generating reports, gathering, and providing information, updating systems and other administrative needs
• Assist in financial reporting, tax preparation, audit preparations and other fund administration activities.
• Engage in project management of team deadlines, client requests and other ongoing projects and tasks.
• Responsibly secure and handle sensitive financial and personal datea
• Maintain dialogue and build relationships with client personnel and investors (LPs)

Qualifications And Experience

• Bachelor’s Degree required
• Experience in a client-oriented office environment, preferably in a related industry
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• Detail-oriented, conscientious, and energetic self-starter with ability to think creatively
• Demonstrated ability to work as part of a team and a willingness to take on any task, no matter how small
• Proven ability to manage competing priorities and deadlines
• Ability to effectively communicate to team members
• Excellent interpersonal communication skills and ability to interact with senior personnel across the firm

Compensation range: $65,000 - $70,000 annually. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.

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