Investor Services Specialist

Standish Management UK; Denver (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

Standish Management UK in Denver, Colorado is looking for an Investor Services Specialist to enhance client engagement and provide vital support to the engagement teams. The role involves responding to client requests, managing sensitive data, and assisting in financial reporting and tax preparations.

This position requires a Bachelor's degree and experience in a client-oriented environment, with skills in Microsoft Excel and Outlook. The role offers an annual salary range of $55,000 - $65,000 depending on experience.

Qualifications

• Bachelor’s Degree required.
• Experience in a client-oriented office environment, preferably in a related industry.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Detail-oriented, conscientious, and energetic self-starter with ability to think creatively.
• Ability to effectively communicate to team members and interact with senior personnel.

Responsibilities

• Respond to client and investor requests.
• Assist with financial and tax reporting.
• Compile and organize investor CRM information.
• Run Anti-Money Laundering (AML) reports.
• Provide general administrative support.

Skills

Client-oriented environment experience

Microsoft Office proficiency

Interpersonal communication skills

Attention to detail

Education

Bachelor’s Degree

Tools

Excel

Outlook

Job description

Overview

We are a provider of specialized fund administration services for Managers and General Partners of private equity funds, specifically: Buy‑out, Venture Capital, Real Estate and Fund‑of‑Funds. For new General Partners, we provide consulting services to help accelerate the launch of their funds in addition to our full fund administration services. For established General Partners, we provide administration services and technology to whole fund families or select funds, to help scale their fund operations rapidly and efficiently.

Exciting opportunity for a client services professional to join a rapidly growing fund accounting firm. The Investor Services Specialist plays a key role in client engagement, building client relationships and working with engagement teams to provide an excellent experience for our clients and their investors.

Responsibilities

• Respond to client and investor requests including but not limited to:
• Granting access to the investor portal
• Updating investor information
• Assisting with new investor onboarding
• Financial information questions
• Assist with completing audit documents
• Assist with ad-hoc projects such as:
• Financial and Tax reporting
• Capital call and distribution tracking
• Wire preparation
• Compile and organize investor CRM information with updated and accurate client information
• Communicate and provide information to the technology team to set up client portals
• Run Anti-Money Laundering (AML) reports and update AML database as needed
• Provide general administrative support to the engagement team and Onboarding team by generating reports, gathering, and providing information, updating systems and other administrative needs
• Assist in financial reporting, tax preparation, audit preparations and other fund administration activities.
• Engage in project management of team deadlines, client requests and other ongoing projects and tasks.
• Responsibly secure and handle sensitive financial and personal datea
• Maintain dialogue and build relationships with client personnel and investors (LPs)

Qualifications And Experience

• Bachelor’s Degree required
• Experience in a client-oriented office environment, preferably in a related industry
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• Detail-oriented, conscientious, and energetic self-starter with ability to think creatively
• Demonstrated ability to work as part of a team and a willingness to take on any task, no matter how small
• Proven ability to manage competing priorities and deadlines
• Ability to effectively communicate to team members
• Excellent interpersonal communication skills and ability to interact with senior personnel across the firm

Compensation range: $55,000 - $65,000 annually. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.