Investor Services Specialist

Standish Management UK; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Standish Management UK seeks an Investor Services Specialist in Dallas, Texas. This role entails engaging with clients and investors, managing requests, and providing administrative support. The ideal candidate holds a Bachelor’s Degree and has experience in client-oriented environments. Proficiency in Microsoft Office, especially Excel, is essential. The position offers opportunities to participate in financial reporting, onboarding, and project management within a growing fund accounting firm.

Qualifications

• Bachelor’s Degree required.
• Experience in a client-oriented office environment, preferably in a related industry.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.

Responsibilities

• Respond to client and investor requests including access to the investor portal.
• Assist with financial and tax reporting.
• Compile and organize investor CRM information.
• Run Anti-Money Laundering (AML) reports.

Skills

Client engagement

Interpersonal communication

Proficiency in Microsoft Excel

Detail-oriented

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

We are a provider of specialized fund administration services for Managers and General Partners of private equity funds, specifically: Buy‑out, Venture Capital, Real Estate and Fund‑of‑ Funds. For new General Partners, we provide consulting services to help accelerate the launch of their funds in addition to our full fund administration services. For established General Partners, we provide administration services and technology to whole fund families or select funds, to help scale their fund operations rapidly and efficiently.

Exciting opportunity for a client services professional to join a rapidly growing fund accounting firm. The Investor Services Specialist plays a key role in client engagement, building client relationships and working with engagement teams to provide an excellent experience for our clients and their investors.

Responsibilities

• Respond to client and investor requests including but not limited to:
  • Granting access to the investor portal
  • Updating investor information
  • Assisting with new investor onboarding
  • Financial information questions
  • Assist with completing audit documents
• Assist with ad-hoc projects such as:
  • Financial and Tax reporting
  • Capital call and distribution tracking
  • Wire preparation
• Compile and organize investor CRM information with updated and accurate client information
• Communicate and provide information to the technology team to set up client portals
• Run Anti‑Money Laundering (AML) reports and update AML database as needed
• Provide general administrative support to the engagement team and Onboarding team by generating reports, gathering, and providing information, updating systems and other administrative needs
• Assist in financial reporting, tax preparation, audit preparations and other fund administration activities
• Engage in project management of team deadlines, client requests and other ongoing projects and tasks
• Responsibly secure and handle sensitive financial and personal data
• Maintain dialogue and build relationships with client personnel and investors (LPs)

Qualifications And Experience

• Bachelor’s Degree required
• Experience in a client‑oriented office environment, preferably in a related industry
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• Detail‑oriented, conscientious, and energetic self-starter with ability to think creatively
• Demonstrated ability to work as part of a team and a willingness to take on any task, no matter how small
• Proven ability to manage competing priorities and deadlines
• Excellent interpersonal communication skills and ability to interact with senior personnel across the firm