Investor Services Administrator

HedgeServ Corporation; Dallas (TX); Hybrid; USD 52,000 - 68,000; Full time

Job summary

HedgeServ Corporation is seeking an Investor Services Administrator to support the Investor Services Department in a hybrid role based out of Dallas, TX. You will execute tasks under supervision, ensuring accurate investor instructions, timely subscriptions, and proper documentation in accordance with HedgeServ procedures.

The role emphasizes coordination with investors, maintaining AML/KYC and FATCA/CRS compliance, and supporting both investor and client reporting functions.

Qualifications

• Accounting, Finance, Legal or Business Degree is required.
• 0-2 years of experience in Investor Services or related field.
• Flexible approach and work ethic.
• Strong verbal and written communication skills.
• Self-motivated with ability to work independently and in a team.

Responsibilities

• Review investor transaction instructions for completeness.
• Follow up with investors for clarifications as needed.
• Liaise with investors to obtain fully executed instructions.
• Ensure AML/KYC documentation is provided by investors.
• Prepare investor and client reports and disclosures.

Skills

Verbal and written communication

Analytical skills

IT literacy

Self-motivated

Team player

Flexibility

Education

Accounting, Finance, Legal or Business Degree

Job description

About HedgeServ

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. This role will be hybrid based out of our Dallas, TX or Raleigh, NC office. Visa sponsorship will not be offered at this time.

Job Description

An Investor Services Administrator will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a supervisor and manger.

Role Responsibilities

• Review investor transaction instructions to ensure all requisite information is provided.
• Follow up with investor for further clarification where required.
• Liaise with investors to obtain fully executed transaction instructions.
• Liaise with investors to ensure subscription proceeds are provided timely.
• Ensure appropriate AML/KYC documentation is provided by investors.
• Ensure appropriate FATCA/CRS documentation is provided by investors.
• Input Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System).
• Reconcile the subscription/redemption bank account daily, and notify all discrepancies to supervisor.
• Preparation of wire transfers to Prime Brokers, Investors and for payment of fees.
• Investor Reporting – prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors.
• Client Reporting – prepare client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorised Share Capital Reports for distribution to clients.
• General Investor Services – fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
• Distribution of Fund Performance in line with client requirements.
• Preparation of investor audit requests.
• Establish good working relationship with other HedgeServ departments.

Pre-Requisite Knowledge, Skills, and Experience

• Accounting, Finance, Legal or Business Degree
• 0-2 years of experience
• Flexible in terms of their approach and work ethic
• Focused and results orientated
• Self-motivated and have the ability to work on their own as well as part of a team
• IT Literate
• Strong verbal and written communication skills
• Strong analytical skills
• A knowledge of Hedge Fund structures, and experience with Private Equity funds is a bonus but not a requirement

At HedgeServ, our people are at the core of everything we do. We aspire to grow and challenge the status quo and it is our high calibre talent that drives our progress. We deliver success with the biggest clients because we have the best people working for us. We're committed to rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities.

HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients. We work in partnership with each other and our clients; collaboration is at the core of what we do. We work collaboratively, focusing on end-to-end ownership and autonomy in our processes. We share knowledge across our teams and offices to gain expert and diverse views. We develop long-term relationships through investment and commitment to our employees and clients. We communicate in personal, inviting, and authentic ways whether face-to-face or virtually. We empower and trust employees so they can realize their full potential on an individual and organizational level. We leverage our global reach for positive local impacts. We focus on employee health and well-being. We are empathetic and committed to diversity and inclusion. We listen to each other and think about what we want to say and then respond. We embrace corporate social responsibility and our ability to impact and enrich the lives of our team, their families, our clients, and the world around us. We embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic. We confidently challenge the status quo with respect and positive intent. We offer a leading-edge suite of proprietary technology applications. We rapidly adapt to current information, changing conditions, or unexpected obstacles. We act with vision, agility, and resilience. We listen to each other’s ideas and value diverse perspectives. We are the most experienced team of industry experts. We share our knowledge with each other to make us stronger; we share our knowledge with our clients to make them stronger. There is no question we can’t answer, nor any problem we can’t solve. We cultivate a productive and agile environment which allows us to anticipate our clients’ needs and consistently deliver solutions in real time. We embrace an entrepreneurial spirit while leveraging the resources of a global organization. We scale our resources to meet the requirements of our clients. We foster continuous training and professional development.