Investment Operations Specialist - Client & Advisor Support

SilkRoad; Fort Worth (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

First Command is seeking a Licensed Investment Operations Associate to support Advisors and clients by processing transactions, capturing data, and resolving discrepancies within department standards.

The role emphasizes service quality, accuracy, and cross-training opportunities, including working with multiple systems in a fast-paced environment and potential mandatory overtime when required.

Qualifications

• Bachelor’s degree preferred; equivalent combination of education and experience considered.
• Series 7 & 63 preferred.
• Minimum one year work experience in a business setting.
• Experience in Financial Services preferred.
• Attention to detail and compliance with policies.

Responsibilities

• Process account updates and miscellaneous operations for managed, brokerage, and direct fund accounts.
• Fulfill client and advisor requests to establish, service and support mutual fund, brokerage, and annuity business.
• Review incoming client paperwork and resolve items not in good order (NIGO).
• Process inbound advisor and client requests via mail, email, cases, fax, and service requests.
• Communicate effectively with advisors and clients to improve service experience.
• Participate in regular training and cross-departmental development; rotate responsibilities for career growth.

Skills

Attention to detail

Time management

Multitasking

Customer service

Integrity

Education

Bachelor’s degree preferred

Series 7 & 63 preferred

Job description

First Command is seeking a Licensed Investment Operations Associate to support Advisors and clients by processing transactions, capturing data, and resolving discrepancies within department standards.

The role emphasizes service quality, accuracy, and cross-training opportunities, including working with multiple systems in a fast-paced environment and potential mandatory overtime when required.