Investigator I

Philadelphia Corporation for Aging; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Investigator I for Older Adults Protective Services. This role involves crucial responsibilities such as investigating reports of abuse and neglect, assessing the needs of vulnerable older adults, and coordinating care plans. The ideal candidate will possess a Bachelor's degree in Social Work or a related field, along with extensive experience in direct services. If you are passionate about protecting the elderly and making a difference in their lives, this is an exceptional opportunity to join a team committed to providing high-quality care and support to those in need.

Qualifications

• Bachelor's degree in Social Work or related field and 3 years of direct service experience.
• Satisfactory criminal history clearance and valid driver's license required.

Responsibilities

• Investigate reports of abuse, neglect, and exploitation of older adults.
• Conduct assessments and develop care plans for clients in need.
• Provide ongoing case management and document case activities.

Skills

Crisis Intervention

Investigative Techniques

Case Management

Mental Health Intervention

Client Assessment

Second Language Proficiency

Education

Bachelor's Degree in Social Work

Related Social Science Degree

Job description

JOB DESCRIPTION

TITLE : INVESTIGATOR I - OLDER ADULTS PROTECTIVE SERVICES (OAPS)

DEFINITION : Under the supervision of an Older Adult Protective Services Supervisor, the Protective Services Investigator is responsible for providing intake, investigation, assessment, and case management services for clients age 60 and above who are at risk of abuse, neglect, exploitation, or abandonment.

QUALIFICATIONS : Satisfactory criminal history clearance. Bachelor's Degree in Social Work or related social science and three years’ experience in direct services required. One year direct aging casework experience is preferred. Familiarity with protective services, crisis intervention, investigative techniques, mental health intervention, or case management with the elderly is preferred. Ability to work with difficult clients and skill in case assessment are required. Second language abilities preferred.

DUTIES AND FUNCTIONS :

1. Receives and investigates reports of abuse, neglect, exploitation, and abandonment of individuals age 60 and above as described in the Older Adults Protective Services Law and the regulations accompanying this law.
2. Determines if report of abuse or neglect is substantiated or unsubstantiated and makes referrals to appropriate agencies and services.
3. Assesses the need for emergency intervention including petitioning for involuntary mental health commitments, protection from abuse orders, emergency intervention and access orders, when appropriate. Testifies in court as needed.
4. Accompanies and assists police in delivery and enforcing of above-mentioned court orders.
5. Conducts an assessment and develops a care plan for client, family, friends, and service providers.
6. Provides on-going case management to older adults in need of protective services as defined by the Older Adult Protective Services law reassessing as required.
7. Documents all case activity in accordance with State regulations, agency policies, and best practice.
8. Provides financial or surrogate management as appropriate.
9. Establishes and maintains relationships with public service providers, including mental health and health care providers, police district offices, and other community agencies.
10. Coordinates case planning with other service providers and other service delivery systems.
11. Coordinates investigations in institutions with appropriate State licensing agencies and Ombudsman.
12. Arranges and conducts case conferences.
13. Locates and/or mobilizes resources to meet client needs.
14. Participates in on-going problem-solving, program evaluation and development with all staff.
15. Participates in orientation and training, in-service training, and attends regular staff meetings.
16. Uses regular conferences with supervisor to evaluate work, improve job performance, and enhance professional growth.
17. Assists with outreach and public education.
18. Identifies resource and service gaps, which inhibit the provision of high quality care to vulnerable older adults.
19. Performs other related duties as assigned.

THIS POSITION REQUIRES:

1. A report of criminal history record information from the state or Federal Government.
2. A valid driver's license, a good driving record and access to a fully insured car and, when necessary, transporting of clients.
3. Evenings and weekends on-call via cell phone on a rotating schedule basis.
4. Availability via cell phone at all times during scheduled working hours, including lunch hours, meetings, etc.
5. Completion of Pennsylvania Department of Aging's Older Adult Protective Services training as set forth in the Regulations.
6. Signing the Pennsylvania Department of Aging's Confidentiality Statement.