Investigative Support Specialist 3 (SCA)

Peraton; United States Virgin Islands; Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is looking for dedicated Investigation Support Specialists to join their dynamic Risk Decision Group. This full-time role offers the flexibility of remote work, allowing you to contribute to vital background investigations that ensure the security and integrity of sensitive U.S. Government information. You'll be responsible for conducting thorough record searches, preparing reports, and interacting with various stakeholders to gather crucial information. If you possess strong clerical skills, exceptional attention to detail, and a passion for customer service, this opportunity is perfect for you to make a significant impact in a supportive and collaborative environment.

Qualifications

• 5 years of experience in background investigations or review for government contracts.
• Ability to work in a fast-paced environment with minimal supervision.

Responsibilities

• Conduct background investigations to determine employment suitability.
• Maintain accuracy in agency database and prepare detailed reports.
• Communicate with team members and manage multiple tasks efficiently.

Skills

Customer Service

Clerical Skills

Grammar and Writing Skills

Multi-tasking

Communication Skills

Attention to Detail

Education

High School Diploma

Tools

Government Issued Computer System

Job description

Required qualifications:

• Currently hold a Top Secret Security Clearance
• 5 years of background investigation or reviewer experience in support of a government contract
• High School Diploma
• 5 years of customer service experience
• 5 years of clerical experience
• Must be able to sit for long periods of time
• Have availability to work within normal business hours
• Must be able to speak/type for extended periods of time and hear sufficiently to communicate over the phone; record, read and transcribe words and numbers with a high degree of accuracy

Desired qualifications:

• Proficient grammar and writing skills in order to submit high quality reports with minimal or no errors
• Ability to interact with a variety of individuals and personalities professionally and effectively
• Ability to work in a fast-paced changing environment with limited supervision
• Ability to multi-task on an advanced level

Peraton is seeking to fill several roles for a full-time Investigation Support Specialist for our Risk Decision Group.

This position is 100% remote.

What you’ll do:

The Investigative Support Specialist will be responsible for the following but not limited to:

• Successfully complete a 2 week remote training
• Assist in conducting background investigations for the purpose of determining employment suitability of persons who require access to sensitive or classified U.S. Government information
• Correspond in various ways including telephone, email, fax, online and mail to obtain information required for cases assigned
• Perform record searches at police agencies, courthouses, educational, financial, and employment institutions
• Fully research/brief cases and update policies for obtaining records from record providers
• Maintain accuracy in our agency database utilized by all departments within the company
• Contact references for remote source interviews
• Multitask within multiple database systems at one time with accuracy and efficiency
• Prepare shipments for requests requiring USPS/FedEx/Fax
• Prepare payments by check or company credit card
• Interact professionally with others, type for long periods of time, meet expectations for attendance and punctuality, and pay attention to details while conducting daily work
• Type and report all obtained information in a clear and concise report on a government issued computer system
• Initiate contact with subjects and provide guidance for next steps in the investigative process
• Interact with field staff and provide support to the timeliness of their cases
• Possess and successfully maintain a government security clearance
• Work from a secure home office
• Work on assigned special projects and reports as needed
• Communicate daily with team members and managers
• Accurate and efficient typing capabilities (40+ WPM recommended) and ability to work within multiple computer programs concurrently