Investigations Coordinator

Mosaic; United States; Remote; USD 90,000 - 160,000; Full time

Job summary

Mosaic is seeking a sharp investigator to independently own and execute complex internal investigations into abuse, neglect, and exploitation, shaping safety and integrity across the organization.

The role is remote with substantial regional travel (50–75%), involving high-stakes interviews, data analysis, and reporting to leadership and agencies. You will collaborate with federal, state, and law enforcement partners to ensure rigorous, compliant outcomes.

Qualifications

• 3+ years of administrative, organizational, or compliance experience (healthcare or I/DD setting a plus)
• Bachelor's degree preferred; ability to obtain Conducting Serious Incident Investigations / Level I certification within 12 months of hire is required
• Absolute confidentiality, a calm demeanor during a crisis, and laser-focused attention to detail

Responsibilities

• Drive strategy by owning the full case lifecycle from scope definition to high-stakes interviews with witnesses, victims, and alleged perpetrators
• Manage multiple investigations simultaneously in a fast-paced, high-standard environment
• Analyze and translate complex data into pristine, high-level compliance reports
• Partner with leadership by presenting insights to agency executives and collaborating with federal, state, and law enforcement agencies
• This role is remote with work-from-home setup
• Travel up to 50%–75% regionally to support local operations and conduct on-site casework
• Schedule flexibility, with potential evening hours during active investigations and interviews

Skills

3+ years experience

Education

Bachelor's degree

Job description

Location: Remote with 50%–75% travel required

About the Position

Are you a sharp, objective truth-seeker looking for a career where your investigative instincts directly protect human lives? If you thrive on solving complex puzzles, digging past the surface, and standing up for what’s right, this is the high-impact role you’ve been waiting for.

As a vital addition to our team, you will independently own and execute complex internal investigations regarding allegations of abuse, neglect, and exploitation. From untangling high-risk "Sentinel Events" to presenting your critical findings directly to top leadership and General Counsel, your insights will directly shape our organization's safety and integrity. If you want to trade standard corporate routine for a mission with massive purpose, we want you on our team.

What You’ll Do

• Drive Strategy: Own the full case lifecycle—from defining the scope to conducting high-stakes interviews with witnesses, victims, and alleged perpetrators.
• Manage Fast-Paced Cases: Lead multiple investigations simultaneously in an environment where precision and high standards are non-negotiable.
• Analyze & Report: Decode complex data and translate your findings into pristine, high-level compliance reports.
• Partner with Leadership: Present your insights directly to agency executives and collaborate with federal, state, and law enforcement agencies.
• Work Environment: This is a remote, work-from-home position.
• Travel: Up to 50%–75% regional travel is required to support local operations and conduct on-site casework.
• Schedule: Primarily day hours; however, flexibility is required as some evening hours will be necessary depending on the active investigations and when interviews need to be conducted.

What We’re Looking For

• Experience: 3+ years of administrative, organizational, or compliance experience (healthcare or I/DD setting is a huge plus).
• Education & Credentials: Bachelor's degree preferred. Ability to obtain a Conducting Serious Incident Investigations / Level I certification within 12 months of hire is required.
• Superpowers: Absolute confidentiality, a calm demeanor during a crisis, and laser-focused attention to detail.

Why Mosaic?

We don't just talk about our values—we live them. At Mosaic, we operate as a unified team (\"One Mosaic\") bound by belonging, connection, faithfulness, and grit. Here, your hard work is backed by a deeply supportive, mission-driven culture dedicated to empowering others.