Investigation Specialist [AR]

Amazon; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Amazon seeks Investigators to evaluate transactions and mitigate online risks. This remote role emphasizes customer experience, requiring investigation of suspicious activities and effective communication skills. Candidates should have a background in fraud management and be proficient in English and Arabic. Join us to play a key role in ensuring customer safety and brand integrity.

Qualifications

• Bilingual in English and Arabic.
• Previous work experience in customer service/retail.
• Experience in a fraud/risk management environment valued.

Responsibilities

• Investigate suspicious buyer activity and behavior.
• Communicate with buyers and merchants to mitigate risks.
• Enforce Amazon's Policy Guidelines to maintain site quality.

Skills

Communication

Problem Solving

Organizational Skills

Interpersonal Skills

Tools

Microsoft Office

Job description

WORK LOCATION: This is a remote home-based role, permanently working from home from any location in Ireland.

PLEASE NOTE: It is mandatory for the candidate to live or be willing to relocate to Ireland.

Contract: 6 months
Start Date: 11 August 2025

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high standard of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risks.

The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, shift timings cannot be confirmed prior to joining Amazon as they are determined after the training period; therefore, flexibility is required.

Key job responsibilities

As part of your role, you will have the opportunity to:

1. Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
3. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
4. Take appropriate actions to identify and help minimize the risk posed by fraud patterns and trends. Follow established escalation paths when procedures are not available to ensure resolution.
5. Participate in special projects/assignments and collaborate with relevant business teams as necessary.
6. Consistently achieve or exceed weekly productivity and quality standards.

Qualifications include:

• Proficiency in both English and Arabic, with the ability to compose grammatically correct, concise, and accurate written responses.
• Experience working with Microsoft Office, including Outlook, Word, and Excel.
• Previous experience in customer service or retail environments.
• Knowledge or experience in fraud/risk management environments.
• Experience in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills, effective time management, and the ability to prioritize multiple tasks.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving and interpersonal skills, with the ability to communicate complex issues clearly.

Amazon is an equal opportunities employer. We value diversity and make recruitment decisions based on experience and skills. Protecting your privacy and data security is a top priority. Please see our Privacy Notice for more information. If you need workplace accommodations during the application process, visit this link.