This hands-on job is responsible for the employees in our facility, ensuring its effective operation by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring performance of your team.
This is an onsite role within our Mt Juliet TN facility with a schedule of Monday - Thursday, 4.30PM – 3AM
What will be my duties and responsibilities in this job?
- In consultation with superior and subordinate personnel as appropriate, develops short- and long-term goals and plans for areas of responsibility.
- Liaison between teams, shifts, and departments, and partner with internal and external customers.
- Ensure accurate accounting and physical control and security of all material stored in stockroom locations, of all material issued to and returned from production and of all finished goods and associated accessories.
- Supervise cycle count process in all inventory areas and provide scheduled reporting of inventory data as well as provide ad hoc reporting of inventory data as required.
- Supervise all stockroom activities for all shifts including material stocking for component and finished goods inventory, kitting and delivery of components required for production.
- Monitor delivery of handsets and accessories for fulfillment, processing of RMA returns of defective product to suppliers.
- Accomplish supervisory and human resource objectives such as hiring, performing performance reviews, mentoring/coaching, and disciplinary actions.
- Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) suitable staffing levels; e) appropriate supervision; and f) systems for timely communication of pertinent information.
- Create and/or modify processes, in collaboration with manager, to allow for the processing and servicing of new accounts and products, as well as improving existing processes when practical and cost effective.
- Drive engagement across area of responsibility and work with the team to foster a strong engagement culture. Work with Mgr to review the Peakon score and create action plans within the tool.
- Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics. Follow up with the leaders on their areas of opportunity.
- Maintain a clean, organized, and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed. Support committees and programs for safety, fire prevention, disaster recovery, and so forth. Ensure the development of specific plans for inclusion in these programs.
- Serve as liaison with other organizational components; establish and maintain the working rapport necessary to develop cooperation and effectively integrate area services into the company’s overall business fulfillment system.
- Receive and investigate all complaints concerning his or her area(s) of responsibility and its personnel; determine the veracity of such and (as necessary) take corrective or disciplinary action and/or prepare reply.
- Remain abreast of developments in the field(s) by pursuing a program of self-development, participating in professional organizations, interacting with peers, reviewing pertinent literature, and so forth. Incorporate advancements when practicable and cost effective.
- Direct the preparation of records as well as recurring and special reports and analyses for area(s) of responsibility ensuring that they are complete, accurate, and prepared on time. Review and interpret these in order to ascertain the extent to which goals are being attained. Initiate corrective action as necessary.
What are the requirements needed for this position?
- High school diploma or GED
- Minimum 3 years’ experience required in a fast-paced, high-volume, manufacturing/repair environment
- Minimum of 3 years in a leadership/supervisory role supervising up to 15+ associates
What other skills/experience would be helpful to have?
- Ability to identify potential process and workflow improvements
- Demonstrated experience with direct supervision and coaching of others
- Strong verbal and written communication skills.
- Ability to successfully interface with all levels of Company personnel as well as external personnel.
- High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
- Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development, and conflict resolution
- Driven, goal-oriented, never confuses effort with results
- Ability to multitask in a fast-paced, dynamic assembly and logistics environment
- Flexibility to work across multiple shifts
What are the working conditions and physical requirements of this job?
- Position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone
- Bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery
- Employee is occasionally required to stand and walk, lift, carry and/or move up to 20 pounds
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.