Inventory & Stockroom Lead — World‑Class Service

Uncharted; Concord (NH); Hybrid; USD 35,000 - 45,000; Full time

Job summary

The Paper Store in Concord, NH is seeking a dedicated retail associate to warmly greet customers, understand their needs, and explain product features. You will upsell, build loyalty, and maintain inventory and backroom organization while upholding store standards.

Ideal candidates have experience in specialty retail, strong multitasking abilities, and a flexible schedule. Proficiency with Microsoft Office and POS systems is preferred, with opportunities to grow into leadership roles.

Qualifications

• Previous experience in specialty retail is preferred
• Demonstrate an ability to multitask while being attentive to customers
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well and be a leader in a team environment
• Demonstrate resourcefulness and initiative to problem solve and act as a team player
• Ability to work autonomously while paying strong attention to organizational detail
• Proficient in using Microsoft Office and POS Systems

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to customers' needs with in-depth product knowledge
• Suggest additional items to build onto sales using effective selling techniques
• Thank the customer and invite them to return
• Build customer loyalty by being friendly, attentive and respectful
• Maintain confidentiality and comply with company dress code and policies
• Assist in inventory tasks, receiving, price changes, and stock balancing transfers
• Organize stock room and storage areas to meet company standards
• Support training, cross-training, and department leadership efforts
• Operate POS systems and IT equipment in coordination with IT team

Skills

Customer service

Upselling

Multitasking

Team leadership

Problem solving

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Concord, NH is seeking a dedicated retail associate to warmly greet customers, understand their needs, and explain product features. You will upsell, build loyalty, and maintain inventory and backroom organization while upholding store standards.

Ideal candidates have experience in specialty retail, strong multitasking abilities, and a flexible schedule. Proficiency with Microsoft Office and POS systems is preferred, with opportunities to grow into leadership roles.