Inventory Management Specialist Customer Support

Defense Logistics Agency; Cherry Point (IL); On-site; USD 75,000 - 97,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Defense Logistics Agency in the United States is seeking an Inventory Management Specialist. The role focuses on monitoring backorders, resolving customer-facing issues, and ensuring timely processing of orders through automated systems.

The position requires specialized experience in supply operations, strong problem-solving, and the ability to coordinate with other programs and service representatives. The expected relocation to Kinston, NC emphasizes adaptability and policy-driven workflow.

Qualifications

• Specialized experience in analyzing supply operations and programs.
• Experience independently analyzing and resolving difficult customer issues.
• Familiarity with supply policy, procedures and guidance for various work situations.

Responsibilities

• Monitor backorder status and help resolve actions not meeting customer requirements.
• Investigate, coordinate, and release Sales Orders to maintain flow in automated systems.
• Apply DLA expedite policy to speed actions within supply chains.
• Track Stock Transfer Orders to backorders and rebalance delinquent contracts.
• Coordinate with service representatives to identify alternative supply sources.
• Collect, evaluate, and summarize performance data for program goals.
• Lead forums and meetings to share ideas and improve operations.
• Provide a single face to customers for orders and product access information.

Skills

Specialized experience in supply ops

Extensive customer support

Problem resolution skills

Education

Bachelor's degree or higher

3 years of progressive education toward Ph.D or equivalent

Job description

Telework Eligible

Yes

Major Duties

• This position is expected to transition to the duty location of Kinston, NC on a permanent basis
• Monitors backorder status reports and personally resolve, or help resolve, problem actions not meeting customer requirements
• Investigates, coordinates, and releases Sales Orders that inhibit flow through automated systems.
• Applies DLA expedite policy and other operating procedures to expedite the actions within supply chains.
• Coordinates the research and tracking of Stock Transfer Orders (STOs)/replenishment actions to facilitate resolution of backorders or take action to expedite delinquent contracts having impacting unfilled orders using established policies/guidance.
• Coordinates with appropriate service representatives to identify alternative sources of supply, respond to customer requests, and provide advice regarding changes to sales orders as needed
• Collects, evaluates, and summarizes performance data pertaining to specific agency program goals and objectives and those of customers.
• Leads forums and meetings to communicate ideas and solicit feedback toward improving business/customer support operations
• Provides a single face to the industrial customer on a wide range of issues involving both DLA and non-DLA managed items and ensure the timely processing of customer orders and customer access to product, account and order information.

Qualification Summary

To qualify for an Inventory Management Specialist your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Experience analyzing and evaluating the effectiveness and efficiency of supply operations and programs. - Experience with extensive customer support to independently analyze and resolve difficult issues and problems. - Experience in dealing with variables such as availability of materials, relationships with other programs, and cost/benefit considerations. - Experience with developing guidance for applying supply policy, procedures, techniques, equipment, and methods to a variety of work situations involving various degrees or levels of supply controls and respond to problems or questions involving implementation of supply guidelines at lower levels. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: 3 years of progressively higher-level education leading to a Ph.D or equivalent doctorate degree. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-11 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This position may require extended temporary duty (TDY), or a permanent change in duty station (PCS) to any location within the Continental United States (CONUS). A signed mobility agreement to accept directed TDY or PCS is required. Failure to comply with the signed agreement may result in personnel separation in accordance with appropriate U.S. Office of Personnel Management regulations or may adversely affect career.

Compensation:
$74,678-$97,087 per year