Inventory & Exceptions Specialist

Best Buy; Brooks (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

Best Buy is seeking an Inventory and Exceptions Admin to focus on verification, inventory control, and related procedures within our Quality and Exceptions team. The role supports Parts Inventory, Exceptions, and Quality Assurance processes, helping to ensure accuracy and timely handling of paperwork and data across multiple sub-departments.

The position emphasizes process-driven work, organizational skills, and a customer-focused mindset as we strive to build long-term relationships with

Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Creates new and oversees existing work orders.
• Audits products, shipments, protection plans and work orders.
• Monitors, receives, tracks, and approves inventory transfers or adjustments.
• Disassembles units as needed to document or verify product information.
• Inputs proper identification data for SKUs, products, parts, and warranties.
• Documents findings and inputs data into proprietary tracking systems.
• Verifies warranty claims and documents damage to unit. Edits claims and changes entitlement to correct billing.
• Generates reports, provides documentation, and shares with leadership as requested.
• Researches escalated issues to diagnose and determine the proper solution.
• Reports concerns, issues, opportunities, and operational recommendations to location leadership.
• Provides guidance on inventory control processes through peer-to-peer coaching and training.

Job description

Best Buy is seeking an Inventory and Exceptions Admin to focus on verification, inventory control, and related procedures within our Quality and Exceptions team. The role supports Parts Inventory, Exceptions, and Quality Assurance processes, helping to ensure accuracy and timely handling of paperwork and data across multiple sub-departments.

The position emphasizes process-driven work, organizational skills, and a customer-focused mindset as we strive to build long-term relationships with