Inventory & Customer Success Specialist

Surfacide LLC; Wisconsin; On-site; USD 42,000 - 56,000; Full time

Job summary

Surfacide is seeking a Customer Service & Inventory Specialist to bridge customers with service, logistics, and operations. You will handle inventory control, order fulfillment, service parts, and product support, delivering timely, accurate assistance while maintaining inventory accuracy.

The role requires organization, attention to detail, and the ability to balance client needs with day-to-day warehousing and regulatory standards, contributing to customer satisfaction and operational

Qualifications

• Experience in customer service and inventory processes.
• Attention to detail and strong organizational skills.

Responsibilities

• Serve as a primary contact for customers via phone, email, and remote support channels.
• Document interactions and resolutions in CRM and service systems.
• Maintain accurate inventory records for finished goods, parts, and materials.
• Process orders, shipments, returns, and service-related inventory movements.
• Assist with warehouse organization and periodic inventory counts.
• Coordinate with cross-functional teams to fulfill customer needs.

Skills

Customer service

Inventory management

Communication

Documentation

Problem solving

Tools

CRM software

ERP system

Job description

Surfacide is seeking a Customer Service & Inventory Specialist to bridge customers with service, logistics, and operations. You will handle inventory control, order fulfillment, service parts, and product support, delivering timely, accurate assistance while maintaining inventory accuracy.

The role requires organization, attention to detail, and the ability to balance client needs with day-to-day warehousing and regulatory standards, contributing to customer satisfaction and operational