Inventory & Customer Service Specialist

Endries; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Endries is a leading distributor of fasteners and Class-C parts serving industrial OEMs and the Industrial marketplace worldwide. A Service Representative will work to maintain customer satisfaction by managing bin inventory and delivering product to their location.

Essential duties include servicing customers, updating inventory, processing credits, and documenting issues while collaborating with the team to resolve problems in a timely manner.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver’s license.
• Experience in a customer manufacturing environment is a plus.

Responsibilities

• Service or deliver product to maintain customers.
• Scan and download product the same day and service according to customer needs.
• Make changes to schematics to ensure bin management system is properly maintained.
• Write up credits promptly and accurately.
• Document and problem solve customer issues to maintain customer’s satisfaction.
• Keep appropriate team members informed on any/all customer issues.
• Complete CMSP notes within the same business week.
• Assist and maintain set up of bin management systems as needed.
• All other duties as assigned.

Skills

Communication

Product knowledge

Follow-through

Education

High school diploma or equivalent

Valid driver’s license

Job description

Endries is a leading distributor of fasteners and Class-C parts serving industrial OEMs and the Industrial marketplace worldwide. A Service Representative will work to maintain customer satisfaction by managing bin inventory and delivering product to their location.

Essential duties include servicing customers, updating inventory, processing credits, and documenting issues while collaborating with the team to resolve problems in a timely manner.