Intranet Specialist

Palo Alto Innovation Labs; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Palo Alto Innovation Labs seeks an Intranet Specialist to support and evolve intranet and digital workplace platforms built on SharePoint Online and Microsoft 365. You will work with stakeholders, IT, and end users to deliver a high-quality user experience and governance adherence.

You will develop content, provide end-user support, and participate in governance, with opportunities to learn Power Platform and AI-enabled tools to enhance collaboration across the enterprise.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2–5 years of experience supporting SharePoint Online and Microsoft 365 environments.
• Strong understanding of SharePoint Online architecture (sites, pages, libraries, lists, permissions, web parts).
• Experience supporting end users and business stakeholders in a professional environment.
• Strong problem-solving, organizational, and analytical skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated customer-service mindset and commitment to delivering high-quality support.

Responsibilities

• Build, configure, and maintain SharePoint Online sites, pages, libraries, lists, and web parts using established standards and best practices.
• Support creation, publishing, and maintenance of intranet content across business functions.
• Ensure content is organized, accurate, current, and aligned with standards.
• Assist with migration efforts from legacy platforms to modern SharePoint Online environments.
• Provide day-to-day support to site owners, content contributors, and business users.
• Troubleshoot SharePoint-related issues and respond to user inquiries.
• Partner with stakeholders to understand requirements and recommend solutions.
• Promote effective use of SharePoint Online and Microsoft 365 tools.
• Conduct governance and quality reviews to ensure compliance with policies and standards.
• Support site lifecycle management, permissions reviews, and content governance processes.
• Assist in maintaining governance related to site ownership, Teams administration, and content management practices.
• Monitor adherence to branding, accessibility, and usability guidelines.
• Develop and maintain user guides, training materials, and knowledge articles.
• Deliver training sessions and support adoption of SharePoint Online and Microsoft 365 tools.
• Promote best practices for content creation, information architecture, and user engagement.

Skills

Customer service

Communication

Problem solving

Organizational skills

Content management

Attention to detail

Multitasking

Training

Education

Bachelor’s degree in Information Technology, Business, Communications, or a related field

Tools

SharePoint Online

Microsoft 365

Microsoft Teams

Power Platform

Power Automate

Power Apps

Copilot or AI-enabled tools

Job description

Join our Global Operations Team and make a meaningful impact in a dynamic, collaborative, and technology-driven environment. As part of our business operations organization, you will work alongside professionals from diverse backgrounds to support innovative solutions, enhance digital workplace experiences, and drive operational excellence across the enterprise.

This role offers the opportunity to collaborate with business stakeholders, technology teams, and end users to support and evolve a modern intranet platform built on Microsoft SharePoint Online and Microsoft 365. We are seeking a customer-focused professional who enjoys combining technical expertise with strong communication and problem-solving skills.

The Intranet Specialist supports the development, maintenance, governance, and continuous improvement of the organization’s intranet and digital workplace platforms. This role focuses on hands‑on execution, end-user support, content management, and governance adherence to ensure a consistent, engaging, and high‑quality user experience.

Key Responsibilities

SharePoint Administration & Content Management

• Build, configure, and maintain SharePoint Online sites, pages, libraries, lists, and web parts using established standards and best practices.
  
• Support the creation, publishing, and maintenance of intranet content across business functions.
  
• Ensure content is organized, accurate, current, and aligned with organizational standards.
  
• Assist with migration efforts from legacy platforms to modern SharePoint Online environments.
  

User Support & Stakeholder Engagement

• Provide day‑to‑day support to site owners, content contributors, and business users.
  
• Troubleshoot SharePoint‑related issues and respond to user inquiries.
  
• Partner with business stakeholders to understand requirements and recommend appropriate solutions.
  
• Promote effective use of SharePoint Online and Microsoft 365 collaboration tools.
  

Governance & Quality Assurance

• Conduct governance and quality reviews to ensure compliance with established policies and standards.
  
• Support site lifecycle management, permissions reviews, and content governance processes.
  
• Assist in maintaining governance related to SharePoint site ownership, Microsoft Teams administration, and content management practices.
  
• Monitor adherence to organizational branding, accessibility, and usability guidelines.
  

Training & Adoption

• Develop and maintain user guides, training materials, and knowledge articles.
  
• Deliver training sessions and support adoption initiatives for SharePoint Online and Microsoft 365 tools.
  
• Promote best practices for content creation, information architecture, and user engagement.
  
• Gather user feedback and recommend enhancements to improve the overall digital workplace experience.
  
• Identify opportunities to improve intranet functionality, usability, and user satisfaction.
  
• Stay current on emerging Microsoft capabilities, including Power Platform and AI‑enabled solutions.
  

Qualifications

Required

• Bachelor’s degree in Information Technology, Business, Communications, or a related field, or equivalent professional experience.
  
• 2–5 years of experience supporting SharePoint Online and Microsoft 365 environments.
  
• Strong understanding of SharePoint Online architecture, including sites, pages, libraries, lists, permissions, and web parts.
  
• Experience supporting end users and business stakeholders in a professional environment.
  
• Strong problem‑solving, organizational, and analytical skills.
  
• Excellent verbal and written communication skills.
  
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
  
• Demonstrated customer‑service mindset and commitment to delivering high‑quality support.
  

Preferred

• Experience with Microsoft Power Platform, including Power Automate and Power Apps.
  
• Familiarity with Microsoft Teams administration and governance.
  
• Exposure to Microsoft Copilot or other AI‑enabled productivity tools.
  
• Understanding of content governance, intranet best practices, and information architecture.
  
• Experience supporting intranet modernization or migration projects.
  

What We Offer

• Opportunity to work in a collaborative, global environment.
  
• Exposure to modern Microsoft technologies and digital workplace initiatives.
  
• Professional growth and career development opportunities.
  
• A culture that values innovation, teamwork, continuous learning, and operational excellence.
  
• The ability to make a meaningful impact on how employees connect, collaborate, and share knowledge across the organization.
  

Requirements

• 2–5 years of experience with SharePoint Online and Microsoft 365 applications
• Intermediate to advanced proficiency in SharePoint Online, including sites, pages, libraries, and web parts
• Exposure to Microsoft Power Platform (Power Automate, Power Apps) is a plus
• Awareness of Microsoft Copilot or other AI‑enabled tools in the M365 ecosystem preferred
• Strong customer service orientation with the ability to effectively support attorneys and business stakeholders
• Ability to manage work to high quality standards with strong attention to detail
• Strong organizational skills with the ability to prioritize tasks, manage multiple requests, and meet deadlines
• Effective interpersonal, written, and verbal communication skills, with the ability to communicate professionally at all levels of the firm
• Ability to work independently within defined processes and elevate appropriately when needed
• Technical aptitude with the ability to quickly learn new tools and technologies